Waterways Holidays Ltd Reviews

4.9 Rating 4,493 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,493 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book and friendly, helpful customer service.”

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Posted 9 years ago

“Prompt responses, good helpful information conveyed at the first request. Upon follow-on conversations they remembered the prior so no need to retrace steps etc. Also offered some helpful suggestions that were unsolicited. I wish all reservation systems were this efficient.”

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Posted 9 years ago

“Very good and very knowledgeable”

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Posted 9 years ago

“The whole process was faultless and staff very friendly”

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Posted 9 years ago

“Very professional, very polite. Well done!!!”

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Posted 9 years ago

“Everything went so well and Trudy, who handled my booking was quite lovely. I was very pleased with the whole process.”

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Posted 9 years ago

“Very quick and easy to book - had a very friendly member of your team sort me out in (I think) less than 5 minutes! Looking forward to the trip!”

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Posted 9 years ago

“A very pleasant and easy transaction.”

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Posted 9 years ago

“The Website was easy to use, and the staff on the 'booking helpline' were friendly and very informative.”

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Posted 9 years ago

“What a great way to book a vacation! I spent quite a bit of time on the internet searching the "narrow boats for hire" web sites. This was by far the easiest one to navigate and was able to show boats for hire into next year (which is when my daughter and I are traveling). We live in western Canada so when Waterways is working, we are sleeping, and vise versa, so booking on line was the answer for us. Booked our boat and the next day we had an e-mail on how to pay the deposit and on how to register. Easy as pie. After we made our deposit my daughter and I did a little dance (we'll show it to you when we arrive).”

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Posted 9 years ago

“Lesley the lady who took our booking was very helpful and pleasant. Everything was very satisfactory.”

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Posted 9 years ago

“Excellent .. Helpful staff and really efficient.”

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Posted 9 years ago

“The customer service was very friendly and very helpful.... I spent several hours looking online for the best deal and the best boat. The girls Dawn and Zoe were most helpful and very attentive to my families requirements. After several e-mails and several phone calls, The girls came up trumps with a really good deal... We are very excited and somewhat anxious about our first ever Narrow boat holiday... Thank you for your great help and assistance Dawn and Zoe Julian Potts”

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Posted 9 years ago

“Excellent service was very easy to use and usefully information for a novice boater.”

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Posted 9 years ago

“Easy to make a reservation online. They phoned back quickly and confirmed the booking and took payment. The process was quick and uncomplicated - a refreshing contrast to, for example, getting car insurance!”

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Posted 9 years ago

“Easy to review holidays and book using their website. Spoke to a very helpful lady on their phone line to pay for the holiday, who went out of her way to provide guidance and advice to a pair of canal newbies. We were very pleased.”

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Posted 9 years ago

“good communications, pleasant staff and very accommodating to change selection of boat, and helpful in deciding which would be best starting point to suit requirement.”

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Posted 9 years ago

“Easy to book . Friendly staff who remembered me from a previous booking.”

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Posted 9 years ago

“Had to rebook due to a commitment they had no problem with this at all. Very helpful”

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Posted 9 years ago

“Very helpful booking agents Nothing was to much bother”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,493 reviews