Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service - both during the phone calls and emails. Prompt response as well. The user interface on the website is fairly easy to navigate.”

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Posted 7 years ago

“thanks! Simple and easy.”

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Posted 7 years ago

“Clear website, informative about both the boats and the various routes and touring options. Easy to book online - very efficient call from the company 20 mins later confirming details and organising payment.”

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Posted 7 years ago

“Excellent service by Nigel who was able to give lots of information about places to go.”

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Posted 7 years ago

“The lady who dealt with our booking was very pleasant and helpful, however we received no confirmation as yet!”

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Posted 7 years ago

Dear Mr Williams, Thank you for your kind review. I have checked our emails and my colleague Lesley sent your confirmation email yesterday at 11.31am, perhaps it went into your spam/junk folder? I have resent it now for you. If you haven't recieved it, or if you have any questions, please do not hesitate to get in touch. Kind regards, Abbie Bacchus

Posted 7 years ago

“I am still waiting for address to pay for my holiday. kazbestwick@hotmail.co.uk”

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Posted 7 years ago

Dear Mrs Bestwick, Thank you for your feedback, I have checked our emails and my colleague Trudi sent your confirmation email with the full details for payment to kazbestwick@hotmail.co.uk on Friday 9th June at 11.01am, perhaps it went into your spam/junk folder? We have resent it now for you. If you have not yet recieved it, or if you have any queries, please let us know. Kind regards, Abbie Bacchus

Posted 7 years ago

“Very quick response to online form. Explanations clear and unrushed. Information came through as promised. in other words what they said would happen- happened!”

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Posted 7 years ago

“Very helpful”

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Posted 7 years ago

“All questions answered. Very helpful and polite.”

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Posted 7 years ago

“Simple and hassle free booking”

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Posted 7 years ago

“Easy. Polite. Quick.”

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Posted 7 years ago

“Very easy to deal with great service.”

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Posted 7 years ago

“Contacting the company via the website and then by telephone was easy. The website was full of information and Heather, the member of staff we spoke to on line, was friendly, knowledgable and helpful. She confirmed our requirements, offered advice and wished us a happy holiday. We received our online confirmation almost immediatately and a very detailed pack of information arrived within a few days.”

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Posted 7 years ago

“competent, thorough, easy to understand, fast and friendly.”

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Posted 7 years ago

“Very friendly & helpful manner. Made booking my holiday easy with plenty off tips,”

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Posted 7 years ago

“Quick efficient friendly”

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Posted 7 years ago

“Contacts made were able to explain and help the decision of boat and area . Once decided payment and details were carefully explained and we are looking forward to a pleasant holiday.....”

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Posted 7 years ago

“It was really good to have such prompt response to our booking with such a friendly human voice. Seems very personalised and seem to be genuinely appreciated as a customer. Additionally the hire company have been quick with response covering various aspects, including a free, downloadable guide to narrowboat boating on canals and rivers. On Google Maps there is also pictures of the direct hireage building. So, very pleased with the whole experience. Just awaiting confirmation that the weather will be glorious!! (Am assuming there is no extra cost for good weather!).”

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Posted 7 years ago

“Gave us all the information we needed.”

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Posted 7 years ago

“No problem making a booking, very straight forward.”

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Posted 7 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews