Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first experience of booking a narrow boat was an extremely positive one. It was a last minute decision and I had many questions but nothing was too much trouble to respond to and the lady helping me with my booking (Dawn) was very accommodating.”

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Posted 9 years ago

“Very good service Abbey was great”

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Posted 9 years ago

“Helpful, informative, knowledgable about important details. Painless.”

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Posted 9 years ago

“the system used (call back) was good for me, the caller was very helpfull and the booking via the phone was easy and a pleasure”

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Posted 9 years ago

“Very easy, booked online with a friendly telephone call to confirm details the following morning. Fingers crossed the rest of the experience is as good!”

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Posted 9 years ago

“Very polite and helpful”

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Posted 9 years ago

“The lady who rang to confirm was polite, helpful and knowledgeable of the booking.”

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Posted 9 years ago

“Thankyou waterways holidays for your prompt and efficient service. We found the boat on Saturday it was booked, payed for and we received a phone call on Sunday and a confirmation e-mail on Monday, all arranged on your very user friendly web site. Top marks to waterways holidays.”

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Posted 9 years ago

“Easy to navigate and use. Prices clearly displayed. Great contact when booking made for confirmation and payment.”

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Posted 9 years ago

“The service as been excellent so far. Spoke to a pleasant lady regarding payment. Had plenty of info sent to us.”

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Posted 9 years ago

“Perfect professionalism”

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Posted 9 years ago

“I have never been canal boating before so it was extremely helpful that the website covered skill levels required for different routes. As I live abroad, and had to try to match suitable flights for the booking period I needed to know the times of boat 'Pickup' and 'Departure' times. Although this information was available on the site I couldn't initially find it (It wasn't in the FAQs either). A quick message on the helpline was quickly replied to with the information required. I sent off my initial booking request and received a document which had to be printed off and then scanned to return it. (It's a good job that I have a printer and a scanner!) I felt that this could have been a secure on-line application process (the signature could have been added later). Other than that, the application process was straightforward and my booking confirmed with links to a useful video and a copy of 'The Boater's Handbook' and a handy list of what to take on your boating holiday.”

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Posted 9 years ago

“We've only booked the holiday so far but the lady we spoke to (Lesley) was extremely helpful and friendly. She was able to tell us about the boat and made the booking process easy.”

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Posted 9 years ago

“Excellent phone booking with Gemma. Very helpful with first time canal holiday family.”

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Posted 9 years ago

“So friendly, so helpful, so simple. That is what I call customer service”

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Posted 9 years ago

“I first contacted waterways by online chat then continued by phone Trust was very helpful and made every effort to get us the holiday we wanted. The customer service is second to none we would definitely use them again.”

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Posted 9 years ago

“Very helpful website showing floorplan of boats and plenty of photos (we used this company above competitors for this very reason) . Very helpful lady on the phone, polite, helpful and very accomodating! I would definitely recommend to a friend......lets hope the boat is all we hope it will be!”

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Posted 9 years ago

“Our holiday was booked in no time at all. Very helpful with questions asked. Could not have been any easier. Many thanks.”

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Posted 9 years ago

“The booking was easy and fast with a rapid friendly response in person.”

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Posted 9 years ago

“Very quick response informative easy booking”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews