Waterways Holidays Ltd Reviews

4.9 Rating 4,495 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,495 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abbie was the person I first spoke to, her knowledge was great. She was very helpful, now I just hope we all have a good time”

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Posted 9 years ago

“The lady I spoke to was very nice! I did ask her to look up some to see if there were some cheaper alternatives for us but she only read out more expensive ones so I think there was a lack of understanding... but didn't really matter too much. It wasn't clear to us from the start that fuel (£120) would need to be paid for in advance, nor that the pet would cost £35. So what we thought would be costing £497 plus £45 damager waiver (totalling £542), ended up costing £702!! This was a bit of a shock.”

Helpful Report

Posted 9 years ago

Dear Miss Allen, Thank you for taking the time to give us your feedback on your booking experience. After speaking with my colleague, it would appear that the boat you have confirmed was the best priced option left available in your chosen area of the UK. The fuel cost is paid as a deposit only, and the usage is calculated on your return, and if applicable a refund of the difference will be actioned for you. To clarify, the fuel is only paid up-front if you are within 8 weeks to the holiday. From all of us at Waterways Holidays, we hope you have an enjoyable holiday.

Posted 9 years ago

“informative helpful and answered all questions in great detail”

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Posted 9 years ago

“Excellent and super-friendly, but professional, service.”

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Posted 9 years ago

“Excellent and prompt service.”

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Posted 9 years ago

“Very efficient, and good documentation follow up , especially for us as beginners”

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Posted 9 years ago

“Fantastic knowledge of the canal system without checking on the computer”

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Posted 9 years ago

“A facility on the website to save possible holiday choices to return to and make a final decision select prior to booking would be a great enhancement unless it's already there and I didn't see it. The follow up call from Waterways to finalise the booking was very informative and the operative was very friendly and helpful. Can't wait to go on the holiday having taken a canal holiday this year for the first time.”

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Posted 9 years ago

“The lady who helped me was very clear and calm and very friendly. It was a pleasure to book with her.”

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Posted 9 years ago

“Quick, friendly and so easy to book, without any fuss or problems. If the holiday goes the same Can't wait to have our holiday. something for all the family to look forward to.”

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Posted 9 years ago

“The lady I spoke with was very friendly and helpful she had knowledge of the area we had booked and offered useful advice around our proposed route A very good service from pleasant staff”

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Posted 9 years ago

“The information provided on the website was great and the lady on the telephone was lovely. It would however be easier for the customer if you could pay the initial deposit at the same time as booking.”

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Posted 9 years ago

“Very helpful and made it easy to book my holiday”

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Posted 9 years ago

“Made it easy to pay as they were happy to ring back at convenient times and on different numbers. Very helpful with unusual queries on dogs, transport & facilities.”

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Posted 9 years ago

“Painless, efficient and friendly booking routine. Nice to have somebody who is interested in our holiday plans.”

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Posted 9 years ago

“The whole booking experience was very good and friendly; it was only disappointing that I could not finalise the booking on Sunday as I'd hoped. It was explained on the answerphone that the office was closed because of supporting a regatta and that is understandable, but I'd hoped to get that done at the weekend rather than have to find time at work. Nevertheless, when i did get through it was all done very efficiently and in a friendly manner.”

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Posted 9 years ago

“Website is very userfreindly and Trudi was very helpful - thank you.”

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Posted 9 years ago

“Excellent communication, great advice and very friendly service”

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Posted 9 years ago

“FANTASTIC, FANTASTIC, FANTASTIC. From the moment we stepped into the office until the time we left, we found the staff to be so friendly and helpful, even to the point of giving us some soap when we had forgotten ours; the boat was super clean and met all of our very high expectations. The handover and training was comprehensive and we can't wait to return for another holiday.”

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Posted 9 years ago

“Very friendly and knowledgeable. Very clear on what was included and excluded.”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,495 reviews