Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to deal with, and I have no complaints, as we have just booked, and the trip isn't until April 2016. And hope it all goes as smoothly thank you staff, John Dunn”

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Posted 9 years ago

“Efficient and friendly service. Very much looking forward to a weekend on Tumblehome!”

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Posted 9 years ago

“Excellent booking staff and very friendly and very helpful”

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Posted 9 years ago

“Our booking was made very easy and we were also given links and advice on winter canal closures. Advisor very helpful and friendly.”

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Posted 9 years ago

“Good service and excellent knowledge of the canal boats and waterways”

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Posted 9 years ago

“very helpful quick no trouble at all cant wait to go”

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Posted 9 years ago

“Very informative, polite and helpful. I asked loads of questions and they were very good at replying.”

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Posted 9 years ago

“Helpful and knowledgeable staff. But website has room for improvement - you can't sort the results (e.g. by price), "Grade pending" for every boat?!! Would be nice to show more than 10 boats per page, and you can't change the dates you are searching for without re-selecting all your other criteria again. Also it's a pity there has to be a telephone confirmation stage in the booking process.”

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Posted 9 years ago

“Website reservation worked very well and the lady who took the booking and deposit was friendly and efficient. However, it would have been far preferable to be able to go on and confirm the booking and payment via the website at the time.”

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Posted 9 years ago

“Booking procedure was quick and straightforward,member of staff was knowledgeable and helpful. only gripe was the extras like damage waiver and fuel deposit not the same as on web site that i made my initial reservation. but am looking forward to my trip.”

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Posted 9 years ago

“Great service, I rang and spoke to Lesley asking saying that I had 3 dogs to take on a boat and she said that someone would look into this for me the very next day as it was too late to speak to the boat owners. The very next day as promised Abi rang me and was aware of all needs which was nice as I did not have to explain, Abi was very efficient and friending making it easy to book my hols. We are looking forward to our trip, thank you”

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Posted 9 years ago

“Abbie was helpful, friendly & knowledgeable”

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Posted 9 years ago

“We were very pleased with the service we received. Nothing could have been improved on. Well done!”

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Posted 9 years ago

“Very Good. As It Should Be, So Far”

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Posted 9 years ago

“Very helpful, pleasant and knowledgeable. Made the whole booking process simple.”

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Posted 9 years ago

“The website is easy to use and navigate and the information provided makes it easy to select the right boat. The online booking facility is quick and easy to use and the follow-up call to confirm the booking and pay the deposit was punctual, friendly and helpful. All round, a very good experience.”

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Posted 9 years ago

“Very polite, efficient, booked on a Sunday, quickly picked up and all sorted by Monday lunchtime. very impressed.”

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Posted 9 years ago

“Very easy to book and Abbie was very knowledgable when I spoke to her on the phone. She answered all of my questions and my email confirmation from the boatyard came through quickly. The boating handbook and suggested items list that were attached to the email are really excellent and helpful. Thoroughly looking forward to our break now!”

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Posted 9 years ago

“Very friendly staff who I spoke to on the phone each time”

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Posted 9 years ago

“Excellent standard of customer care. Attentive listening and question asking.”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews