Waterways Holidays Ltd Reviews

4.9 Rating 4,486 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,486 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Tell us how Waterways Holidays Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to book, given all the info we needed when we paid our deposit over the phone, quick and easy service A+++”

Helpful Report

Posted 9 years ago

“Nigel the gentleman who phoned me (on a Sunday) following my online reservation was great. He was friendly and very helpful with my booking. He chatted about our holiday and was very informative about books to buy and what to bring on our holiday.”

Helpful Report

Posted 9 years ago

“From the moment I phoned waterways holidays I was pleased to have chosen them. Trudi who answered the phone was lovely, she made me feel very comfortable about our choice of boat and area. She went much further and sent me some great info on the area and especially on the Pubs along the way which I was most interested in. The whole transaction was very pleasant and easy to make a booking. I am now looking forward to our narrow boat trip tremendously.”

Helpful Report

Posted 9 years ago

“Customer service lady called me back the next day and left message. I called back Monday, she was very good on the phone, overall a great customer experience”

Helpful Report

Posted 9 years ago

“Good choice of boats/barges, good choice of locations. Booking very straightforward and confirmation phone call from them was very pleasant & knowledgeable. A pleasurable experience all round. All we want now is fab weather!!”

Helpful Report

Posted 9 years ago

“Quick and simple”

Helpful Report

Posted 9 years ago

“Staff were very helpful and provided very useful information. Very speedy process. Can't wait for our holiday.”

Helpful Report

Posted 9 years ago

“Very easy to book up a holiday with you guys. Completed online booking. E mail followed. Phone call to pay. All went smoothly. Friendly call taker. Happy and keen to help me have a good holiday :-)”

Helpful Report

Posted 9 years ago

“So easy and helpful for first time users. We had no idea what we wanted and the time spent on this website sorted everything for us. Now looking forward to our first holiday on the canals.”

Helpful Report

Posted 9 years ago

“Friendly, knowledgeable and helpful staff makes for a pleasant experience.”

Helpful Report

Posted 9 years ago

“Your representative.....Dawn......was most pleasant and helpful.”

Helpful Report

Posted 9 years ago

“Very pleasant booking experience. Showed interest and good knowledge of the holiday”

Helpful Report

Posted 9 years ago

“The lady I spoke to on the phone was extremely helpful and friendly. Many thanks, we are looking forward to our holiday.”

Helpful Report

Posted 9 years ago

“Very friendly, and totally helpful!”

Helpful Report

Posted 9 years ago

“EXTREMELY HELPFUL! We were booking from NZ and totally confused about routes, timings, etc. They were very helpful, knowledgeable and as I was chatting with a lot of different companies I found that these guys were quick to response, plus they were the only ones to have Chat on-line. That was very useful given that we are in NZ.”

Helpful Report

Posted 9 years ago

“The website was the most user friendly of all of the Broads Holiday websites I used. The customer service staff were very helpful and overall I am very happy with Waterways.”

Helpful Report

Posted 9 years ago

“I found the website very intuitive and straight forward to use. When I spoke to the Staff for the final booking they were very helpful and polite. Nothing seem to be to much hassle for them and they were very patient while I was waiting for friends to come back to me to confirm the booking”

Helpful Report

Posted 9 years ago

“Booked on line, next day a very pleasant, helpful lady rang me to take the deposit. Explained everything and informed me if we needed any more info to just get in touch. Very efficient.”

Helpful Report

Posted 9 years ago

“Excellent customer service, offered lots of good advice on possible routes and attractions of interest. Fantastic !!”

Helpful Report

Posted 9 years ago

“A very easy to use website with lots of information about the boat and cruising routes, the booking process was easy and friendly with very knowledgeable staff. Will definitely recommend to anyone thinking of a boating holiday.”

Helpful Report

Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,486 reviews