Waterways Holidays Ltd Reviews

4.9 Rating 4,501 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly, professional help and prompt and complete reactions. Great advantage of one-stop-shopping since they cover almost all boats available. Web-site with pictures of their office and staff gave me more confidence, since you have an idea who you are emailing with or talking to. Also their personal boating experience can prove to be of great help.”

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Posted 11 years ago

“Good website with all the information needed; follow-up phone call to confirm the reservation and pay the deposit was efficient and helpful.”

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Posted 11 years ago

“Helpful, flexible, friendly, understanding. Everything that so many people and organisations aren't these days.”

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Posted 11 years ago

“Very helpful and friendly”

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Posted 11 years ago

“The lady who phoned me made feel at ease and was very helpful”

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Posted 11 years ago

“Excellent communication and help, hope the holiday is as good”

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Posted 11 years ago

“Helpful staff, this was our first barging holiday, staff were able to give us good advice, on location and things to do, and what to expect,suggesting routes that would be better for us as novices.”

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Posted 11 years ago

“friendly helpful team”

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Posted 11 years ago

“Easy too book and very quick feedback. Good info about the payment.”

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Posted 11 years ago

“Booking was made from overseas. Very efficient service so far. Good feedback and communication.”

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Posted 11 years ago

“was amazed at how quickly I received a response to my booking, the staff were so helpful and efficient helping me get all of my requirements sorted.”

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Posted 11 years ago

“Prompt, friendly and very helpful.”

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Posted 11 years ago

“Good to have a comparison site for canal boat hire companies. Booking was easy and uncomplicated”

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Posted 11 years ago

“very friendly, thank you”

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Posted 11 years ago

“Very friendly and knowledgeable staff. They blocked the booking for 24h before making any payment to make sure that all people from my party was coming. I regret the 2% extra charge for credit card payment not mentioned at all earlier on.”

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Posted 11 years ago

“Very prompt, helpful and friendly service”

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Posted 11 years ago

“Very helpful on the phone but a little frustrating that you cannot confirm availability online. Not sure how you resolve that one!”

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Posted 11 years ago

“Booking was very straight forward. A new system was being introduced and the staff were very prompt and professional at helping me through the process.”

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Posted 11 years ago

“I found the customer advisors extremely pleasant and would rate the experience as very good except that they were only contactable before 17:30 when the recorded message that you get when ringing their number says that they are available until 19:00. I personally have a problem in contacting them during 'normal' office hours which is why I booked on-line outside these hours in the first place. Hence the one star rating. John S. (Evesham)”

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Posted 11 years ago

Dear Mr Shopland Many thanks for your feedback. Our offices are normally open until 7.00pm, but we were forced to close this past week at 5.30 due to unavoidable & unforeseen circumstances. Business hours will be back to normal from now. - We wish you a great holiday from all the team

Posted 11 years ago

“It was quick and painless. I have been provided all the information I needed and the staff went the extra mile to clarify all the details. They also called at a convenient time of day 10am in the morning, not in the middle of lunchtime, which I appreciate.”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,501 reviews