Waterways Holidays Ltd Reviews

4.9 Rating 4,531 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,531 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was amazed at how quickly I received a response to my booking, the staff were so helpful and efficient helping me get all of my requirements sorted.”

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Posted 12 years ago

“Prompt, friendly and very helpful.”

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Posted 12 years ago

“Good to have a comparison site for canal boat hire companies. Booking was easy and uncomplicated”

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Posted 12 years ago

“very friendly, thank you”

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Posted 12 years ago

“Very friendly and knowledgeable staff. They blocked the booking for 24h before making any payment to make sure that all people from my party was coming. I regret the 2% extra charge for credit card payment not mentioned at all earlier on.”

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Posted 12 years ago

“Very prompt, helpful and friendly service”

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Posted 12 years ago

“Very helpful on the phone but a little frustrating that you cannot confirm availability online. Not sure how you resolve that one!”

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Posted 12 years ago

“Booking was very straight forward. A new system was being introduced and the staff were very prompt and professional at helping me through the process.”

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Posted 12 years ago

“I found the customer advisors extremely pleasant and would rate the experience as very good except that they were only contactable before 17:30 when the recorded message that you get when ringing their number says that they are available until 19:00. I personally have a problem in contacting them during 'normal' office hours which is why I booked on-line outside these hours in the first place. Hence the one star rating. John S. (Evesham)”

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Posted 12 years ago

Dear Mr Shopland Many thanks for your feedback. Our offices are normally open until 7.00pm, but we were forced to close this past week at 5.30 due to unavoidable & unforeseen circumstances. Business hours will be back to normal from now. - We wish you a great holiday from all the team

Posted 12 years ago

“It was quick and painless. I have been provided all the information I needed and the staff went the extra mile to clarify all the details. They also called at a convenient time of day 10am in the morning, not in the middle of lunchtime, which I appreciate.”

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Posted 12 years ago

“The whole process was very speedy and efficient. This is the first time our family has taken a waterways holiday so I was reassured that my contact was friendly, helpful and knowledgeable.”

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Posted 12 years ago

“Very efficient and friendly. Quick response from email request. Nothing is too much trouble. Holiday booked and helpful information was emailed to me straight away. Thankyou.”

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Posted 12 years ago

“Helpful and courteous.”

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Posted 12 years ago

“Booking process went very smoothly. Very helpful staff. Hope holiday goes as smoothly. Very excited.”

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Posted 12 years ago

“Called and actually got through to a lovely lady called Trudi, which was a bonus as wasn't an answerphone. Found her very helpful and knowledgeable and checked to see if we could still board boat late on the Friday of arrival, she phoned back and confirmed we could within the 5 mins. Looking forward to our first boating holiday and if all goes well and enjoyed by all we will definately re book with Waterways.”

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Posted 12 years ago

“Thank you for your excellent booking service. When we went on-line to reserve our narrowboat within a very short time we received a telephone call explaining all the details of our trip, taking a deposit and a day later received an e-mail confirming everything. We are sure we are going to have a great holiday!!”

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Posted 12 years ago

“website clear, staff friendly helpful”

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Posted 12 years ago

“online form was easy to fill in quick response to confirm booking friendly staff”

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Posted 12 years ago

“The lady on the telephone confirming our booking was extremely nice . She explained everything we needed to know about our boating holiday. We are very happy with the way things have gone so far and hope everything else with continue to do the same”

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Posted 12 years ago

“The lady we spoke to was very helpful, answered our questions and came back promptly as promised when she had to follow up one of our queries with the boat owners.”

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Posted 12 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,531 reviews