Waterways Holidays Ltd Reviews

4.9 Rating 4,501 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website, best quality to price we could find. Very efficient and polite booking service. Bodes well for the holiday ????”

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Posted 11 years ago

“The staff who took our order were very polite friendly and helpful. They made the booking procedure easy and we (my wife and I) are looking forward to our hoiday in. Thanks again. Andrew Sinclair”

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Posted 11 years ago

“The lady who answered my call initially, Dawn Norris,was so helpful & informative. The booking was taken by Dawn, who 'went the extra mile' to ensure that my partner & myself would have everything we needed on the barge & for the route we wish to take. Both myself & my partner cannot thank Dawn enough.”

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Posted 11 years ago

“Very efficient and quick response”

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Posted 11 years ago

“The site was very informative and easy to use. Call back was quick after filling in online form, very friendly and helpful staff.”

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Posted 11 years ago

“Nigel was brilliant and extremely helpfull as i was effected by the debit.switch transaction problem with b.o.s on sunday. Nigel held my holiday till the monday when banking issues were resolved.”

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Posted 11 years ago

“Very helpful and were keen to offer advice and guidance. Made the whole process very simple and stress free.”

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Posted 11 years ago

“very quick and easy filled in form sunday afternoon and with in a couple of hours some one rang us back confurming booking”

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Posted 11 years ago

“Prompt service. Friendly helpful staff. I requested paper confirmation, as I have no printer and it arrived next day !! Very impressed! I hope the weeks cruising is as good. Jenny.”

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Posted 11 years ago

“Absoloutely Brilliant. Website great and very speedy reply via phone on a Sunday. All sorted in about hour and a half. Thats what I call service.... Thanks very much. Hope our Holiday is half as good as booking it....................”

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Posted 11 years ago

“Polite, friendly and very helpful. A pleasure to do business with.”

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Posted 11 years ago

“Prompt response to all my queries, with very helpful information.”

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Posted 11 years ago

“I've booked with Waterways twice now and both times the people I have spoken to have been really helpful and friendly. I would recommend them to anyone.”

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Posted 11 years ago

“We have found your operators to be extremely friendly, taking a lot of trouble to help us find the right boat for our weekend break.”

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Posted 11 years ago

“The receptionists I spoke to were most helpful in advising which was best for me based on our requirements and budget. She did email me confirmation as soon as she'd confirmed with the boat yard, as she'd promised. Slightly disappointed that the amount I'd been quoted for the deposit just one hour before actually booking was not correct. But that is just a minor factor.”

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Posted 11 years ago

“I had contact with 3 Waterways Holidays staff, & all were very helpful, & delivered what was promised as regards further information, & did it promptly. There was some discrepancy in the verbal and written information, which I queried, but that was quickly rectified to my satisfaction. It was the enthusiasm & helpfulness of the staff that persuaded me to book through Waterways. Thank you.”

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Posted 11 years ago

“unusual not being able to book a holiday and pay on line! However I received a call the following morning and paid over the phone. Very friendly lady who gave me an excellent run through about the boat,where best to go what was included etc. Just hope our trip is as good as the service so far!”

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Posted 11 years ago

“I found the whole booking process very easy. The young lady who contacted me on the phone was very helpful and had a lovely telephone manner. Thank you.”

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Posted 11 years ago

“I am very pleased with my booking experience with Waterways - I selected my booking request fairly late in the evening, and I had a call from yourselves the next morning - I hope the holiday experience will be as good!”

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Posted 11 years ago

“The woman at Waterways Holidays' phone line was extremely helpful and patient. She answered my questions over three phone calls, and sent additional information by email. In the end I and my family are very pleased with our booking. We knew what we wanted and we got it, thanks to Waterways Holidays. I doubt we would have such a good result if we had consulted individual canal boat company websites. The website with its menu of preferences is very helpful too.”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,501 reviews