Waterways Holidays Ltd Reviews

4.9 Rating 4,501 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service.”

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Posted 11 years ago

“Quick and easy booking. Now looking forward to the holiday!”

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Posted 11 years ago

“call-back was prompt, clear, and informative”

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Posted 11 years ago

“Excellent service :)”

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Posted 11 years ago

“Completed online reservation request form and about an hour later got call to pay deposit. I was unable to do this right away at that time due to pre arranged appt. I was assured that my boat was reserved for me and would be held until I was able to pay. The next day I called them and an email was sent giving all details of how to pay. I advised them that we were novices and was not sure which route we should take and lots of friendly, helpful advise was given.”

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Posted 11 years ago

“Absolutely brilliant..!!! So very knowledgeable - excellent advice - enthusiastic - reassurance and patient. The process has been so so enjoyable as I am sure the holiday will be - it has renewed my faith UK customer service. Waterways must obliviously take care of its people... this has been reflected in the care Abbie has taken over my booking me - thank you. Wish you all the very best for 2014 ... keep up the excellent work..!! Caroline Archer”

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Posted 11 years ago

“Clear pricing on website. Pleasant and polite return call following booking, with lots of helpful information regarding suggested routes, places to eat etc.”

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Posted 11 years ago

“Very friendly and helpfull staff on the telephoneline. All questions patiently answered and invitaiton to come forward with further inqueries.”

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Posted 11 years ago

“Found the online chat option very helpful as i could talk to an operator in my lunch without the rest of the office hearing my conversation. Staff very helpful.”

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Posted 11 years ago

“Fast and Freindly service Thank you”

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Posted 11 years ago

“The booking experience itself was excellent. A lady gave her name and left a very clear message on our answerphone with all appropriate details and repeated the contact number at the end. The call quality was clear. When I called back the phone was answered almost immediately by Nigel and I was taken through the booking process without problems in a very professional manner. Nigel then sent a confirmation email with full details followed by an email with the contract from Anglo Welsh. Don't change the procedure or staff in any way. The only small complaint that I do have is nothing to do with the booking but with the original advert and price on your website which I felt could have been more 'up front' with the costs which had to be clarified by your staff when we booked. .”

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Posted 11 years ago

“My booking experience was straightforward and hassle free followed by a prompt response from the holiday company.”

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Posted 11 years ago

“We were first time barge trippers, and really appreciated the help and advice we received from waterways holidays.”

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Posted 11 years ago

“Swift call back. Friendly operator. All paper work received promptly.”

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Posted 11 years ago

“Made the booking by phone and the operator was great answering my specific queries and indeed in contacting the individual boat owner to confirm. All in all a positive experience.”

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Posted 11 years ago

“I would recommend waterways holiday to many people,i was very happy with the phone call I received regarding my booking,very professional .”

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Posted 11 years ago

“It really was such a good experience Dawn the lady who I dealt with was fantastic, nothing was to much trouble.”

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Posted 11 years ago

“contacted am next day after initial enquiry. very informative and helpful extremely excited for our holiday and confident that back up will be there should we need it. excellent service highly recommend thank you.”

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Posted 11 years ago

“Excellent service. Very informative. Feel very confident with our booking.”

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Posted 11 years ago

“Marina would not accept a lesser deposit but the staff at Waterways were extremely polite and helpful, will definately book them again in he near future”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,501 reviews