Waterways Holidays Ltd Reviews

4.9 Rating 4,512 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and Freindly service Thank you”

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Posted 12 years ago

“The booking experience itself was excellent. A lady gave her name and left a very clear message on our answerphone with all appropriate details and repeated the contact number at the end. The call quality was clear. When I called back the phone was answered almost immediately by Nigel and I was taken through the booking process without problems in a very professional manner. Nigel then sent a confirmation email with full details followed by an email with the contract from Anglo Welsh. Don't change the procedure or staff in any way. The only small complaint that I do have is nothing to do with the booking but with the original advert and price on your website which I felt could have been more 'up front' with the costs which had to be clarified by your staff when we booked. .”

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Posted 12 years ago

“My booking experience was straightforward and hassle free followed by a prompt response from the holiday company.”

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Posted 12 years ago

“We were first time barge trippers, and really appreciated the help and advice we received from waterways holidays.”

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Posted 12 years ago

“Swift call back. Friendly operator. All paper work received promptly.”

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Posted 12 years ago

“Made the booking by phone and the operator was great answering my specific queries and indeed in contacting the individual boat owner to confirm. All in all a positive experience.”

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Posted 12 years ago

“I would recommend waterways holiday to many people,i was very happy with the phone call I received regarding my booking,very professional .”

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Posted 12 years ago

“It really was such a good experience Dawn the lady who I dealt with was fantastic, nothing was to much trouble.”

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Posted 12 years ago

“contacted am next day after initial enquiry. very informative and helpful extremely excited for our holiday and confident that back up will be there should we need it. excellent service highly recommend thank you.”

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Posted 12 years ago

“Excellent service. Very informative. Feel very confident with our booking.”

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Posted 12 years ago

“Marina would not accept a lesser deposit but the staff at Waterways were extremely polite and helpful, will definately book them again in he near future”

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Posted 12 years ago

“Quick, easy and efficient booking service, and nice chat on the phone to iron out any queries. The confirmation came through the same day, full of information. Very good!”

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Posted 12 years ago

“Very easy-to-understand Homepage. Very friendly emails. Thanks for all.”

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Posted 12 years ago

“This holiday is to be our first time on a canal boat. We received excellent service from Dawn. We rang her twice- first to answer our queries, and then a second time when we booked it. She was patient, knowledgeable and reassuring- a pleasure to talk to! We can't wait until our holiday!”

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Posted 12 years ago

“Booking was quick and easy and well explained”

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Posted 12 years ago

“Efficient and friendly, giving useful advice about the holiday. I was very pleased.”

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Posted 12 years ago

“very very good so helpfull they made it so easy to book”

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Posted 12 years ago

“Helpful, very well informed lady. Booking done with the minimum of fuss.”

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Posted 12 years ago

“The lady at Waterways ( Dawn ) was very helpful and made the booking easy.”

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Posted 12 years ago

“I went on line and pre-booked but I would rather do face to face or speak to somebody on the telephone and the lady (Abbie Bacchas) I spoke to was lovely made me aware of everything she spoke very clear as I am a little hard of hearing but I heard everything and after getting the emails my card was a chip and pin so wounded go through and nothing was a bother to get me other wasys to be able to pay. In the end I spoke to three ladies and everyone of them were fabulous Trudie Hawes Gemma Richards Abbie Bacchas Mrs Kathryn Clark”

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Posted 12 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,512 reviews