Waterways Holidays Ltd Reviews

4.9 Rating 4,501 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, easy and efficient booking service, and nice chat on the phone to iron out any queries. The confirmation came through the same day, full of information. Very good!”

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Posted 11 years ago

“Very easy-to-understand Homepage. Very friendly emails. Thanks for all.”

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Posted 11 years ago

“This holiday is to be our first time on a canal boat. We received excellent service from Dawn. We rang her twice- first to answer our queries, and then a second time when we booked it. She was patient, knowledgeable and reassuring- a pleasure to talk to! We can't wait until our holiday!”

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Posted 11 years ago

“Booking was quick and easy and well explained”

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Posted 11 years ago

“Efficient and friendly, giving useful advice about the holiday. I was very pleased.”

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Posted 11 years ago

“very very good so helpfull they made it so easy to book”

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Posted 11 years ago

“Helpful, very well informed lady. Booking done with the minimum of fuss.”

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Posted 11 years ago

“The lady at Waterways ( Dawn ) was very helpful and made the booking easy.”

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Posted 11 years ago

“I went on line and pre-booked but I would rather do face to face or speak to somebody on the telephone and the lady (Abbie Bacchas) I spoke to was lovely made me aware of everything she spoke very clear as I am a little hard of hearing but I heard everything and after getting the emails my card was a chip and pin so wounded go through and nothing was a bother to get me other wasys to be able to pay. In the end I spoke to three ladies and everyone of them were fabulous Trudie Hawes Gemma Richards Abbie Bacchas Mrs Kathryn Clark”

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Posted 11 years ago

“Website straight forward and easy to follow. Prompt service even gave me additional information reference Pet Life Jackets. Thank you. looking forward to our week away.”

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Posted 11 years ago

“The Representative was very helpful, interested in giving me informative information to help me choose the right destination. Thank you. We are looking forward to boarding our holiday from three different people perspective (Mother, daughter, child four pawed.”

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Posted 11 years ago

“Quick, friendly, efficient. Our second holiday booked through Waterways - fingers crossed it will be as good as the last.”

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Posted 11 years ago

“I have booked holidays online many times and can honestly say that the staff at Waterways are the most efficient and friendly that I have encountered . Well done and many thanks Jim Hunter”

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Posted 11 years ago

“Very easy to book through the website and polite, helpful staff”

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Posted 11 years ago

“Good service - quick contact & feedback ( even during the "winter festival" period). The agency staff was freindly, and knew what the holidaymaker needed to know ( and be told / reminded)”

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Posted 11 years ago

“The telephone team were not aware that the canal trip we booked was unavailable due lock maintenance. Having spoken to the owner of the boat I understand this was his error in not informing your team. Nonetheless this has caused some problems for us. Perhaps you should reinforce the need that owners keep you aware of such issues. Other than this admittedly large problem your team were helpful, friendly and competent”

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Posted 11 years ago

Dear Mr Hunt, Many thanks for your review. We are very sorry that your planned trip was not possible due to a lock closure preventing access to your preferred destination which we were unaware of at the time of speaking. Your booking has been cancelled and a full refund provided. Such navigation restrictions are fortunately rare and almost always only apply to the winter months. Please accept our sincere apologies for the inconvenience caused.

Posted 11 years ago

“Very impressed with the customer services, she was very helpful and informative. Really looking forward to our holiday.”

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Posted 11 years ago

“very easy to book pleasant informative staff”

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Posted 11 years ago

“Booking online was easy. Extremely pleased and unexpected to get a prompt phone call to confirm all booking details. Lady I spoke to was very helpful and informative. Perfect service.”

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Posted 11 years ago

“Lesley Richards was excellent on the phone, very efficient and friendly. We are very excited about our holiday now, thanks.”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,501 reviews