Waterways Holidays Ltd Reviews

4.9 Rating 4,531 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,531 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a canal boat holiday with Waterways yesterday and they then telephoned me back to confirm the booking. Although i have spent a holiday on a canal boat last year, there were several questions i needed to ask. They were so helpful and answered my questions fully. I went away a very happy bunny, knowing that i new exactly my plan for the holiday ahead. Thank you for your kind help. Eleanor Johnson”

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Posted 12 years ago

“So friendly and helpful! The first time we've booked a boating holiday and was so nice to deal with such a lovely person.”

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Posted 12 years ago

“Very helpfull service”

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Posted 12 years ago

“I was impressed by the range of options available, once I started checking boats-for-hire, routes etc. I was a little frustrated by the website's inability to handle requests for an extended cruise involving a 'broken-week; also by the limited response to my attempting to choose freely the dates of my cruise (despite the invitation to "choose starting day" it would only accept predetermined days ie Fri/Mon). However, on writing to your staff via the Contact Us option, I was then given sufficient assistance to complete a booking which met our requirements. I will not hesitate to recommend friends to the Waterways Holidays site, where appropriate. Cheers ... Chris Durrant”

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Posted 12 years ago

“i found the booking process very efficient and the call taker extremely helpful and knowledgable about the holiday”

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Posted 12 years ago

“It was a pleasant phone booking with a lovely helpful lady - don't overdo the feedback requesting”

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Posted 12 years ago

“The telephone operator was polite and was able to answer my questions.”

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Posted 12 years ago

“I feel that I've received good information on the questions I have asked.”

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Posted 12 years ago

“A very helpful and efficient booking service. We look forward to using Waterways Holidays again”

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Posted 12 years ago

“Prompt response and very pleasant to deal with.”

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Posted 12 years ago

“My booking experience was excellent. Not only did the mechanics of the booking go smoothly but we had a phone call some hours later telling us that the price had been reduced. The lady I spoke to was cheerful and gave lots of information about where we were going. Well done. Brian Bates”

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Posted 12 years ago

“I found the booking process a very pleasant experience, staff helpful and polite. Did what they said they would do. Am looking forward to our first experience on the canals.”

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Posted 12 years ago

“The lady we spoke to regarding booking our boating holiday was very helpful but could have been more knowledgable about the boats she was referring to. we wanted a boat that was fine for 2 adults for a full week, the boat she recommended was one that sleeps 2 but very small. it wasnt until i did further investigation into the boat we were told that this boat was ok for short breaks but not ideal for a full week. the sleeping quarters were very small and only had seating head hight room. you couldnt stand up in the bedroom area. anyway luckily we contacted the boatyard who agreed and offered us a larger boat, so all was not lost. however, it wasnt made clear when we spoke to the lady, who will remain anonymous. so anyone booking direct, please do your own homework.”

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Posted 12 years ago

Dear Mr Harris, Many thanks for your feedback. As advised during our telephone conversation, your first chosen boat was too small for a comfortable one week holiday and hence we strongly suggested an upgrade to a larger boat whilst still remaining within your preferred budget. We are delighted that you have subsequently chosen to upgrade to an even larger boat and wish you a very enjoyable holiday.

Posted 12 years ago

“I am very happy with the booking experience since I made a mistake regarding my card details. It was all sorted and delt with by a very helpful man, can't remember his name, and we are now looking forward to the trip. Best regards Monica”

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Posted 12 years ago

“Very help full with advice and suggestions”

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Posted 12 years ago

“I've always wanted to book a trip on the Norfolk Broads and Waterways Holidays had the best and easiest website to navigate. The price's were great and the booking process was very quick and easy. All in all a great service all round. Thank you.”

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Posted 12 years ago

“The response to my booking was very prompt indeed and i was called back within 30 minutes. It was all very easy and hassle free with helpful friendly staff at the the end of the line! I had no issues what so ever.”

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Posted 12 years ago

“Looked at various other boating holiday sites but Waterways Holidays was without doubt the most user-friendly. Particularly Liked the filter menu which most other sites did not have. Quick and easy to book online and then a representative, who was very efficient and helpful, called to finalise our booking within half an hour. 10/10. Would definitely use again and recommend the Boating Holidays website to family and friends.”

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Posted 12 years ago

“I received an excellent service when booking our holiday. The lady on the other end of the phone was friendly and very helpful. This is the first holiday of this kind for our family and we are all looking forward to it in August. I am very satisfied with the way I was dealt with over the phone when booking.”

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Posted 12 years ago

“Helpful and informative staff”

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Posted 12 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,531 reviews