Waterways Holidays Ltd Reviews

4.9 Rating 4,501 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was one of the eisiest holidays that I have ever booked. All questions were answered and any queries delt with. Thanks”

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Posted 11 years ago

“We were telephoned straight away after booking and all our questions were answered and found the customer service very helpful.”

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Posted 11 years ago

“The booking process was straightforward and done quickly in a very professional manner. The day before I had telephoned and all my questions were answered with full details and other helpful advice. Most impressed.”

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Posted 11 years ago

“Easy to Navigate the page, and quick response even from as far away as New Zeland.”

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Posted 11 years ago

“Dawn who handled my booking on Friday, 24th February (Claverton - from 4 - 7th April from Bradford on Avon base) was most helpful. She took time to explain all the options available based on my specific requirements. i had trolled the internet but was finding it very confusing and even more time-consuming. Dawn was able to home-in on the best options for my family. She didn't rush me, nor was she too persuasive in her manner. Thank you. i will certainly use your booking service again! Denise Dane”

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Posted 11 years ago

“Very helpful and pleasant customer service experience with prompt e-mail booking confirmation”

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Posted 11 years ago

“Having chosen the package that we wanted, I was contacted within half an hour via the phone by a member of the team. my booking was then processed and confirmed, by the helpfull member of staff. very efficient and very easy.”

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Posted 11 years ago

“From finding the boat on the web site, to booking our holiday was easier than going to a travel agent. The process could not have been easier. The ladies on the telephone were exceptionally helpful & in all a very pleasurable experience.”

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Posted 11 years ago

“Very easy and efficient”

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Posted 11 years ago

“Very impressed. Staff were friendly and helpful. Looking forward to our holiday as will be first time on the Norfolk broads Mrs hilary buckland”

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Posted 11 years ago

“Extremely helpful lady took the booking over the phone and made it one of the easiest holiday bookings I have ever done. Excellent customer service.”

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Posted 11 years ago

“I booked the holiday from Bahrain on the Internet ... Within 15 minutes and 1 phone call I had all the confirmations I needed and had paid the deposit and received loads of helpful links and downloads ... Trudi Hawes was great - No hanging around when she realised I was calling in from Bahrain - Very Efficient & Friendly - Many Thanks ... Hoping the boat and boatyard staff meet same standard”

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Posted 11 years ago

“Really helpful team of people, this was my first booking so I got advice on all aspects of the holiday including speaking to people that had been on the broads and also used the equipment I was considering, they really did help me make what feels to be an informed decision. I asked for various different options and these request were always met with a real feelings of wanting to help. A really very good, friendly service - I would recommend to others.”

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Posted 11 years ago

“very helpful and polite”

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Posted 11 years ago

“quick reply”

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Posted 11 years ago

“Very easy to book, lots of great advice from Dawn, and no pressure or hard sell, just left incpeace to make a decision.”

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Posted 11 years ago

“I spoke to Trudy who was most helpful in advising us as we have never had a Canal boat holiday before and needed some help in choosing suitable route and boat”

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Posted 11 years ago

“Rang back to confirm the booking after only a very short time, excellent. Very professional yet friendly staff. Answered every question I had. Effortless booking and was made to feel like we mattered. Extremely pleased to have used this company. Will recommend and hopefully use again.”

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Posted 11 years ago

“Good website, very good service”

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Posted 11 years ago

“Very polite and efficient.”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,501 reviews