Waterways Holidays Ltd Reviews

4.9 Rating 4,501 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My booking experience was excellent. Not only did the mechanics of the booking go smoothly but we had a phone call some hours later telling us that the price had been reduced. The lady I spoke to was cheerful and gave lots of information about where we were going. Well done. Brian Bates”

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Posted 11 years ago

“I found the booking process a very pleasant experience, staff helpful and polite. Did what they said they would do. Am looking forward to our first experience on the canals.”

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Posted 11 years ago

“The lady we spoke to regarding booking our boating holiday was very helpful but could have been more knowledgable about the boats she was referring to. we wanted a boat that was fine for 2 adults for a full week, the boat she recommended was one that sleeps 2 but very small. it wasnt until i did further investigation into the boat we were told that this boat was ok for short breaks but not ideal for a full week. the sleeping quarters were very small and only had seating head hight room. you couldnt stand up in the bedroom area. anyway luckily we contacted the boatyard who agreed and offered us a larger boat, so all was not lost. however, it wasnt made clear when we spoke to the lady, who will remain anonymous. so anyone booking direct, please do your own homework.”

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Posted 11 years ago

Dear Mr Harris, Many thanks for your feedback. As advised during our telephone conversation, your first chosen boat was too small for a comfortable one week holiday and hence we strongly suggested an upgrade to a larger boat whilst still remaining within your preferred budget. We are delighted that you have subsequently chosen to upgrade to an even larger boat and wish you a very enjoyable holiday.

Posted 11 years ago

“I am very happy with the booking experience since I made a mistake regarding my card details. It was all sorted and delt with by a very helpful man, can't remember his name, and we are now looking forward to the trip. Best regards Monica”

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Posted 11 years ago

“Very help full with advice and suggestions”

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Posted 11 years ago

“I've always wanted to book a trip on the Norfolk Broads and Waterways Holidays had the best and easiest website to navigate. The price's were great and the booking process was very quick and easy. All in all a great service all round. Thank you.”

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Posted 11 years ago

“The response to my booking was very prompt indeed and i was called back within 30 minutes. It was all very easy and hassle free with helpful friendly staff at the the end of the line! I had no issues what so ever.”

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Posted 11 years ago

“Looked at various other boating holiday sites but Waterways Holidays was without doubt the most user-friendly. Particularly Liked the filter menu which most other sites did not have. Quick and easy to book online and then a representative, who was very efficient and helpful, called to finalise our booking within half an hour. 10/10. Would definitely use again and recommend the Boating Holidays website to family and friends.”

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Posted 11 years ago

“I received an excellent service when booking our holiday. The lady on the other end of the phone was friendly and very helpful. This is the first holiday of this kind for our family and we are all looking forward to it in August. I am very satisfied with the way I was dealt with over the phone when booking.”

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Posted 11 years ago

“Helpful and informative staff”

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Posted 11 years ago

“Excellant easy to book system, staff all really friendly and useful. Trusted them so much i left without getting my deposit back which they kindly credited back to my card within 24 hours, would definately use these again.”

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Posted 11 years ago

“Very prompt and friendly booking service. No hassle at all. Have not been on the hiday yet, but am confident that a will be fine”

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Posted 11 years ago

“No issues. Web based booking efficient and painless. Response time very good.”

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Posted 11 years ago

“I found your saff when making my initial injuirey and my subsquent booking very helpfull infact first class well done.”

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Posted 11 years ago

“I was looking for a particular area so the site was easy to navigate to the suitable places. The information on the routes and stops was also very helpful, I also liked the ease in which I could find a suitable canal boat for our needs, then the ease of checking out each boat was seamless.”

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Posted 11 years ago

“Very prompt, friendly and offered plenty of welcomed advice.”

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Posted 11 years ago

“Lovely Lady and company to deal with, very informative and helpful, we're really looking forward to the trip :-)”

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Posted 11 years ago

“I think It would be better if payment by credit card complete automatically or through like the PAYPAL system.”

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Posted 11 years ago

“Very helpful lady on the phone who knew about the canal we were interested in.”

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Posted 11 years ago

“Pleasant and helpful staff, had a little laugh and joke too, made more excited about boating :)”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,501 reviews