Waterways Holidays Ltd Reviews

4.9 Rating 4,501 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly service but had some issues getting through on the phone on Sunday morning. Disappointed after filling in the booking online that I could not make the Payment online requiring more phone calls to pay - a bit out of date.”

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Posted 11 years ago

“Nice and friendly support on the phone, prompt replies. Well done.”

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Posted 11 years ago

“Very friendly efficient lady who fully explained everything. Thank you lesley”

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Posted 11 years ago

“Booked online an was called back about an hour later. Very smooth experience.”

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Posted 11 years ago

“I booked our holiday and within 5 minutes received a telephone call from Lesley. She was very pleasant and informative about the amenities on board which was really useful she took our deposit and said we could contact her at anytime if we needed any further info.”

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Posted 11 years ago

“When I called to book I received very good information. Everything was explained in an easy to understand manner. All that I needed. I did forget to ask for a microwave oven to be on the boat for our use. I hope it's not too late to order one now. Best Regards, Joyce Potter.”

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Posted 11 years ago

Hi Joyce, thank you for your kind review. I have checked and their will be a microwave on board your boat for you. Hope you have a great holiday from all of us at Waterways Holidays.

Posted 11 years ago

“Clear, straight forward and quick. Staff also very helpful.”

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Posted 11 years ago

“Booking our first holiday with Waterways holidays was easy, quick and the lady that took our details was very friendly and helpful. We also found the website easy to navigate with plenty of info on what was available and what to expect from any chosen route :)”

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Posted 11 years ago

“I found the website excellent. I chose a boat on line then rang up to clarify that it was suitable for two families with two dogs. I finished off booking via telephone. Very friendly and helpful. I would certainly use the site again and recommend it to friends and family.”

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Posted 11 years ago

“The lady who contacted me was very friendly and helpful and was genuinely interested in every aspect. Booking was an absolute pleasure”

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Posted 11 years ago

“I booked a canal boat holiday with Waterways yesterday and they then telephoned me back to confirm the booking. Although i have spent a holiday on a canal boat last year, there were several questions i needed to ask. They were so helpful and answered my questions fully. I went away a very happy bunny, knowing that i new exactly my plan for the holiday ahead. Thank you for your kind help. Eleanor Johnson”

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Posted 11 years ago

“So friendly and helpful! The first time we've booked a boating holiday and was so nice to deal with such a lovely person.”

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Posted 11 years ago

“Very helpfull service”

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Posted 11 years ago

“I was impressed by the range of options available, once I started checking boats-for-hire, routes etc. I was a little frustrated by the website's inability to handle requests for an extended cruise involving a 'broken-week; also by the limited response to my attempting to choose freely the dates of my cruise (despite the invitation to "choose starting day" it would only accept predetermined days ie Fri/Mon). However, on writing to your staff via the Contact Us option, I was then given sufficient assistance to complete a booking which met our requirements. I will not hesitate to recommend friends to the Waterways Holidays site, where appropriate. Cheers ... Chris Durrant”

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Posted 11 years ago

“i found the booking process very efficient and the call taker extremely helpful and knowledgable about the holiday”

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Posted 11 years ago

“It was a pleasant phone booking with a lovely helpful lady - don't overdo the feedback requesting”

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Posted 11 years ago

“The telephone operator was polite and was able to answer my questions.”

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Posted 11 years ago

“I feel that I've received good information on the questions I have asked.”

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Posted 11 years ago

“A very helpful and efficient booking service. We look forward to using Waterways Holidays again”

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Posted 11 years ago

“Prompt response and very pleasant to deal with.”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,501 reviews