Waterways Holidays Ltd Reviews

4.9 Rating 4,501 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In this age of online anonymity, it was unusual for me to receive a call back to finalise my booking. However, it was a very pleasant experience with Lesley - I believe - adding additonal useful information in a professional but very friendly manner. I came away feeling I'd made a good decision by booking with this company.”

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Posted 11 years ago

“Excellent very quick. Slick service. Hopefully the rest of the experience will at least match or better it. I will let you know after the holiday. Roy Williams.”

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Posted 11 years ago

“Great and pleasent service. Easy to understand all the information, and made us feel at ease as it's our first Canal holiday.”

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Posted 11 years ago

“Filled in booking form for a boat quoted on the website. Was contacted next day to be told boat was actually unavailable. Initial disappointment was countered by the great service from Gemma, who sourced suitable alternatives and got back to us very quickly.”

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Posted 11 years ago

“The member of staff who contacted me was very pleasant and knowledgable. They explained everything clearly to me and mad the process of booking my trip very simple. Would definitely use you again!!!”

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Posted 11 years ago

“The staff were all very friendly, helpful and well informed. Excellent service. Looking forwards to the actual break!”

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Posted 11 years ago

“Being on the opposite side of the time clock made things a little difficult but once the e-mail were synchronised it was not difficult to organise the booking from the opposite side of the World.”

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Posted 11 years ago

“I chose to book by phone and was answered quickly. The person was friendly and efficient and answered all my questions. The only reason I have not give you very good is because he said I'd confirmation the next day - and it took 2.”

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Posted 11 years ago

“Both Trudy on my initial call making enquiries, and Abby, who took my call to book the holiday were pleasant helpful people. I explained my situation and was given various options. I'm happy with the information given, and how the booking was handled. If I think of anything else I need to know, I feel I can ask at any time. Assuming the holiday is successful, I would use Waterways Holidays again.”

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Posted 11 years ago

“Booking our boat was easy. We got an email right away confirming the online booking. We also emailed several times with questions and received answers very quickly. They were anxious to help with any concerns we had.”

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Posted 11 years ago

“very nice lady dealt with all the booking process. Very efficient”

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Posted 11 years ago

“This company were excellent and dealt with our boating enquiry (first time on the Broads) with a lot of knowledge and customer service. Lesley was excellent and very helpful *****”

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Posted 11 years ago

“Excellent staff - great experience”

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Posted 11 years ago

“Very Professional”

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Posted 11 years ago

“I experienced good advice over the phone”

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Posted 11 years ago

“The booking experience was a pleasure! The staff were friendly, helpful and knowledgeable. I am looking forward to our holiday and trust the boat and facilities are of the same quality.”

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Posted 11 years ago

“Very helpful staff”

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Posted 11 years ago

“All very smooth, quick email comfirmation. All I would say is that it is not obvious during the booking process that the payment will be taken over the phone and as I wasn't home when I booked it meant that I missed the call and had to ring back after the weekend. However, a minor detail to a good process.”

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Posted 11 years ago

“I was very pleased with the prompt service from yourselves. A very easy booking system which is good to know for the future. It is not always easy to get this type of service so well done! Colin Chambers”

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Posted 11 years ago

“Efficient, friendly service - how it's meant to be done! Thank you”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,501 reviews