Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm confused and annoyed. To make the booking, I had to agree to conditions that were not available to me. Now some unknown organisation (Heather at Wyvern Shipping) is telling me I should expect to pay a bond of 250 Pounds. This was not mentioned anywhere until I made the booking. I also received an email from another unknown person (Lesley Richards) asking for the crew names that I have already supplied and asking to to start corresponding with some other organisation (: bookings@canalholidays.co.uk)”

Helpful Report

Posted 8 years ago

Dear Mr Wilson. Many thanks for your feedback and very sorry for any confusion. Waterways Holidays works directly with each boatyard and you will receive confirmation from both Waterways Holiday and the marina from where you start your holiday. I can categorically confirm that there is no requirement for a £250 refundable security deposit or 'bond' payable on your holiday. Any extras will only ever be as quoted to you at the time of booking. I have also emailed you directly to confirm this. Once again, sorry for any confusion and we wish you a great visit to the UK and a very enjoyable boating holiday - Nigel

Posted 8 years ago

“easy to view and as easy to book, was very quickly booked and everything explained”

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Posted 8 years ago

“Easy to use website. Rapid response to booking. Polite, helpful and keen to answer all questions. Very informative, polite and friendly.”

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Posted 8 years ago

“Great service from Abbey, gave me all the information I needed and was a pleasure to speak to.”

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Posted 8 years ago

“very polite and efficient .”

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Posted 8 years ago

“Very helpful staff, questions answered before we asked them! All very efficient - thank you Dawn”

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Posted 8 years ago

“This is our second booking with Waterways Holidays. The last trip was excellent, we are hoping this one will be just as good. The booking process was easy.”

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Posted 8 years ago

“Easy booking online - quick confirmation by email & phone. Good system.”

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Posted 8 years ago

“Very helpful and patient.”

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Posted 8 years ago

“Great website with lots of information - easy to use. I loved it that when I made my booking that someone in the office rang to confirm everything and go over exactly what we were booking. She rang within hours of my online reservation even though it was a Sunday and was very helpful and able to answer all my questions. Very reassuring.”

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Posted 8 years ago

“As booking went it was clean and easy...but it was made pleasurable by Dawn who was a happy person and that came through the telephone. Parting with money is never easy, but she made it seem painless. ???????”

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Posted 8 years ago

“Very helpful with booking the holiday and answering all my questions”

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Posted 8 years ago

“Excellent quick response ... hope the rest of the holiday is as good as the booking experience”

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Posted 8 years ago

“Very friendly staff who provided detailed explanation of the breakdown of charges. Also provided up to date information regarding works on the proposed holiday routes. I look forward to meeting the staff at the boatyard. Thank you Iain Denholm”

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Posted 8 years ago

“Simply and quick to book, from an easy to navigate website. Called same day, even though not within office hours to take deposit and explain booking. Very friendly and helpful, could not fault”

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Posted 8 years ago

“Every question was answered and made clear everything seems very good”

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Posted 8 years ago

“Quick and easy booking form. Quick contact back. Couldn't ask for more.”

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Posted 8 years ago

“Very helpful and friendly gentleman on the phone, answered all my questions and we got the Holiday boat we wanted. Quick and efficient booking service.”

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Posted 8 years ago

“Very prompt reply to my online enquiry. The lady I spoke to was very helpful and informative.”

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Posted 8 years ago

“Good web site excellent telephone communication”

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Posted 8 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews