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Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews
100 %
of reviewers recommend Waterways Holidays Ltd
4.9
Based on 4,428 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Waterways Holidays Ltd Reviews

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Waterways Holidays Ltd 4 star review on 15th July 2024
Ms Livengood
Waterways Holidays Ltd 5 star review on 29th June 2024
Mr Widdowson
Waterways Holidays Ltd 5 star review on 19th May 2024
Mr Sowden
Waterways Holidays Ltd 4 star review on 30th July 2022
Janine Hudson
Waterways Holidays Ltd 5 star review on 7th July 2022
Mr Moat
Waterways Holidays Ltd 5 star review on 19th April 2022
Anonymous
Waterways Holidays Ltd 5 star review on 19th April 2022
Anonymous
24
Anonymous
Anonymous  // 01/01/2019
It was easy to call in through skype, especially because I was calling from the Netherlands
Helpful Report
Posted 8 years ago
Polite and very helpful.
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Posted 8 years ago
Trudie was very helpful and knowledgeable. She willingly checked boat details to ensure access was going to be possible and was able to suggest alternatives to suit our needs. A positive experience.
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Posted 8 years ago
Customer experience was excellent. Courteous, polite, professional and helpful.
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Posted 8 years ago
A simple initial online process having selected dates and boat, followed by a follow up call to confirm all the details and useful information. A very friendly and knowledgable operater.
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Posted 8 years ago
Although the booking process is painless, there is scope to improve the experience of searching for and comparing boating holidays, especially on a mobile device like a smartphone or tablet.
Helpful Report
Posted 8 years ago
Dear Mr Delaney. I am pleased to confirm that in response to your feedback, we have now introduced a mobile App version of our Waterways Holidays website which will automatically load when using a phone to search our holidays - Many thanks again for taking the time to let us know how we can improve our customer service.
Posted 8 years ago
Very happy with quick resposes to our questions. Just waiting to now enjoy our holiday.
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Posted 8 years ago
Efficient service. All good.
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Posted 8 years ago
Waterways have some very knowledgeable staff that make the booking experience easy and can answer most questions. I liked the 48 hour reserve they offered on the boat of our choice before paying the deposit.
Helpful Report
Posted 8 years ago
Website and booking process was user friendly and easy to navigate. On line chats were responded to quickly and Trudi provided information as requested quickly and accurately
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Posted 8 years ago
Gemma was very helpful and answered all of my questions.
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Posted 8 years ago
Very straight forward. Wasn't expecting a call to confirm booking so soon so thank you for making it easy.
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Posted 8 years ago
Very nice website, easy to find. Looking forward to our holiday on the canal boat.
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Posted 8 years ago
Pleased with the website information and then the follow up contact to discuss the booking, thankyou.
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Posted 8 years ago
Quick, easy and we received a call back the next day. This will be our first boating trip and I received excellent information and a very dog-friendly response. Very impressed so far.
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Posted 8 years ago
Very helpful and friendly I can not wait to go on holiday now.
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Posted 8 years ago
Very prompt, polite and helpful service.
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Posted 8 years ago
Online booking process was very straightforward and then one has to talk to a representative of Waterways Holidays to pay the deposit. This is an excellent way of doing things as it gave you the security of talking to a person, asking questions, going through the hire process etc. We were also contacted very quickly by the boat operator, so within 12 hours of booking the holiday the entire booking process was complete.
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Posted 8 years ago
Had a great chat with the lady (sorry can't remember her name) about our upcoming boat holiday. Gave lots of information and very friendly. Thoroughly recommend, great customer service. So looking forward to our first boating holiday.
Helpful Report
Posted 8 years ago
Lesley was very helpful on the phone. Gave me places to eat and ideas which i found very helpful.
Helpful Report
Posted 8 years ago
Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews