Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service lady called me back the next day and left message. I called back Monday, she was very good on the phone, overall a great customer experience”

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Posted 8 years ago

“Good choice of boats/barges, good choice of locations. Booking very straightforward and confirmation phone call from them was very pleasant & knowledgeable. A pleasurable experience all round. All we want now is fab weather!!”

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Posted 8 years ago

“Quick and simple”

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Posted 8 years ago

“Staff were very helpful and provided very useful information. Very speedy process. Can't wait for our holiday.”

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Posted 8 years ago

“Very easy to book up a holiday with you guys. Completed online booking. E mail followed. Phone call to pay. All went smoothly. Friendly call taker. Happy and keen to help me have a good holiday :-)”

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Posted 8 years ago

“So easy and helpful for first time users. We had no idea what we wanted and the time spent on this website sorted everything for us. Now looking forward to our first holiday on the canals.”

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Posted 8 years ago

“Easy and informative website, excellent pictures and layouts, with useful route information ie bridge height and tides.”

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Posted 8 years ago

“The web-page could be improved, there where not enough options to fit our wishes when searching for a boat. Filters that is.”

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Posted 8 years ago

Dear Mr Stenstadvold. Many thanks for your feedback. The current search filters are: sort by price, location, berths, number of toilets & showers, all-inclusive, WiFi, boat length, pets permited (or not), start day & date, cruising region, individual waterway (by name), & cruising rings. We are always very keen to add more options and would welcome you suggestions which we will endeavour to add to the search. Best wishes Nigel - Waterways Holidays

Posted 8 years ago

“Friendly, knowledgeable and helpful staff makes for a pleasant experience.”

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Posted 8 years ago

“Your representative.....Dawn......was most pleasant and helpful.”

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Posted 8 years ago

“Very pleasant booking experience. Showed interest and good knowledge of the holiday”

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Posted 8 years ago

“The lady I spoke to on the phone was extremely helpful and friendly. Many thanks, we are looking forward to our holiday.”

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Posted 8 years ago

“Very friendly, and totally helpful!”

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Posted 8 years ago

“EXTREMELY HELPFUL! We were booking from NZ and totally confused about routes, timings, etc. They were very helpful, knowledgeable and as I was chatting with a lot of different companies I found that these guys were quick to response, plus they were the only ones to have Chat on-line. That was very useful given that we are in NZ.”

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Posted 8 years ago

“The website was the most user friendly of all of the Broads Holiday websites I used. The customer service staff were very helpful and overall I am very happy with Waterways.”

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Posted 8 years ago

“I found the website very intuitive and straight forward to use. When I spoke to the Staff for the final booking they were very helpful and polite. Nothing seem to be to much hassle for them and they were very patient while I was waiting for friends to come back to me to confirm the booking”

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Posted 8 years ago

“Booked on line, next day a very pleasant, helpful lady rang me to take the deposit. Explained everything and informed me if we needed any more info to just get in touch. Very efficient.”

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Posted 8 years ago

“Excellent customer service, offered lots of good advice on possible routes and attractions of interest. Fantastic !!”

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Posted 8 years ago

“A very easy to use website with lots of information about the boat and cruising routes, the booking process was easy and friendly with very knowledgeable staff. Will definitely recommend to anyone thinking of a boating holiday.”

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Posted 8 years ago

“Very friendly and answered all questions”

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Posted 8 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews