Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were prompt in acknowledging my booking and called back first thing in the morning to confirm booking and take details/deposit payment”

Helpful Report

Posted 8 years ago

“I booked online and someone called back very quickly to go through everything with me and take the deposit. Very friendly, polite and informative. Thank you.”

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Posted 8 years ago

“I spoke with a lovely and very helpful lady over the fone once I checked the internet page. She was extremely helpful and held 2 boats for 3days while I sorted things with my mates as we going on a stag do. Great value for money, great help and great brilliant service. 10/10”

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Posted 8 years ago

“The lady I spoke to about my booking enquiry was very helpful and efficient. I quickly received my confirmation from both the agent and boatyard. Thank you.”

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Posted 8 years ago

“Very helpful and knowledgeable about specific waterways and suggestion to avoid really deep scary locks. Great service and if I needed more info I would not hesitate to phone.”

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Posted 8 years ago

“Quick, efficient, friendly and helpful during phone booking.”

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Posted 8 years ago

“Excellent service, phoned back same day as booking, and on a Sunday. Informative and polite.”

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Posted 8 years ago

“Trudi was fab, lots of info and helped with booking”

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Posted 8 years ago

“A lovely experience enquiring about this break. No answering machine service, a very friendly, helpful lady at the end of the line even after lots of rather silly questions! I reserved the boat online and received a call the next day to confirm our reservation and clarify exactly what we could expect from not only our boat but also gave details of our arrival, departure, area and lots more - an experience rather sought after these days! Thank you”

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Posted 8 years ago

“Website is easy to use and having identified a boat we could hire, contacted the team to clarify a couple of issues. I spoke to Abbie & Gemma who were both extremely courteous helpful and friendly, The subsequent e-mail I received form Trudi explained everything I could possibly need to know Exceleent customer service and I would definitely use Waterways holidays again.”

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Posted 8 years ago

“Booking was so easy!! When my call was returned the agent was so friendly and answered all my questions.”

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Posted 8 years ago

“Polite helpful staff made booking what will be our first boating holiday a pleasure”

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Posted 8 years ago

“SIMPLE AND SMOOTH PROCESS WITH FIRST CLASS SERVICE”

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Posted 8 years ago

“Not having done this type of break before we were at the mercy of various reviews on the companies who can offer what we wanted. Having read the reviews we felt Waterways holidays could provide the service and type of break we were looking for. We wanted a particular type of boat to share with friends and we think we have found it with Waterways Holidays. We made calls and spoke to very friendly and helpful staff and then found and booked the boat on-line through a very easy to use website. Confirmation and lots of further details were then received by us and we are now looking forward to the break in May. So far so good!?”

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Posted 8 years ago

Thank you so much for your lovely review Mr Cassey - we wish you a wonderful holiday!

Posted 8 years ago

“I found the service I received was quick and efficient.”

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Posted 8 years ago

Thank you Mr Hart - have a great holiday

Posted 8 years ago

“Yesaterday I booked my 2nd canal holiday via Waterways and on both occassions I dealt with Trudi Hawes. Trudi always got back to me promptly, always answered all my questions and generally dealt with my enquiries in both a prefessional and friendly manner. The whole experience could not have been made any better. I shall book with Waterways again! :0)”

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Posted 8 years ago

Dear Mr Long. Thank you for your lovely review and for choosing to book with us once again. Trudi is delighted with your feedback. Have a fantastic holiday!

Posted 8 years ago

“Very friendly and helpful staff”

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Posted 8 years ago

Thank you Mrs Appleby. Have a great holiday!

Posted 8 years ago

“I would have selected "excellent" if you had this as a choice. Your customer services team were incredibly helpful and polite. Well done, I will certainly be coming back to you for that reason. Regards Sonia Hook”

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Posted 8 years ago

Dear Miss Hook. Thank you so much for your lovely feedback. We look forward to helping you find your next holiday and in the meantime we wish you a very enjoyable holiday later this year!

Posted 8 years ago

“Helpful friendly staff who were knowledgeable about the boats and the local area. Thanks, were looking forward to our visit in September.”

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Posted 8 years ago

“An efficient team member handled my request quickly and efficiently. And something I appreciate, the phone lines were open exactly at the stated time of 0900!”

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Posted 8 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews