Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We sent an email and they rang us back within 10 minutes - answered all our questions in detail, took a deposit. Once we'd handed over details, they confirmed withn hours by email.”

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Posted 8 years ago

“Very helpful and knowledgeable.”

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Posted 8 years ago

“Picked the boat we wanted on-line then contacted via email which said the boat would be held for 24 hrs and then ring to confirm the next day. Waterways rang the next day but we missed it so we returned the call and spoke to a very nice lady who talked us through the booking and the boat details and paid our deposit. Also the insurance was included unlike some other company's who add it to the listed cost even when it is compulsory. So all in all very pleased with ease at which we booked our boating holiday. Rita and Larry”

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Posted 8 years ago

“Excellent service very competent staff and very easy to book”

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Posted 8 years ago

“very helpfull”

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Posted 8 years ago

“As a party of first timers (4 adults and 1 dog) I phoned rather than booked on line as i had a few queries regarding type of boat, route etc. Cannot remember the name of the lady I spoke to but she was extremely pleasant and helpful, totally understood our needs. Booking process was easy, small deposit taken and the balance due shortly before we go. Have been sent a couple of confirmation e mails with more details of the boats facilities and a link to a video of what to expect. Particularly liked at the end of the list of suggestions of what to take......." a sense of humour" Our group may not have many boating skills but we have that in bucket loads so rain or shine I'm sure we will have a great time!”

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Posted 8 years ago

“Very efficient, friendly and helpful”

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Posted 8 years ago

“Easy and very friendly booking service. Will review the holiday and hope it will be as good as it looks.”

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Posted 8 years ago

“Excellent customer service. Very impressed . Would recommend .”

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Posted 8 years ago

“Very quick and helpful”

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Posted 8 years ago

“Our boating holiday booking experience went well and only took a few minutes over the phone. The lady who took the booking was very friendly and polite.”

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Posted 8 years ago

“I initially booked the wrong boat, there was no problem at all changing the booking which I thought may be an issue. The lady on the phone was very polite and helpful, all in all very satisfied. Craig”

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Posted 8 years ago

“Very efficient and helpful service, Trudi has been brilliant!! Lesley Nuttall 20/1/16”

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Posted 8 years ago

“Very prompt and helpful.”

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Posted 8 years ago

“A very nice booking experience. The reason for 4 stars and not 5 is due to an old-fashioned fill-in form. Should have been completely online off course”

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Posted 8 years ago

“I found the whole process very easy, from start to finish. I spoke to Trudi first and she was very friendly, helpful and answered all the questions I had. The second time I phoned I spoke to a man who was able to find my request and help me with payment. Email contact was clear and easy. I would definitely recommend Waterways to my friends.”

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Posted 8 years ago

“Easy to book the boating holiday and received a call back the next day to confirm booking.”

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Posted 8 years ago

“Very polite, pleasant member of staff helped out with a small query before final booking and set everything in train painlessly. Hope the holiday goes as well. Thank you.”

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Posted 8 years ago

“I would have liked to be able to pay the deposit on line at the same time as I made the booking.”

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Posted 8 years ago

Dear Mr Wharton, thank you for your feedback. Our system is directly linked to many of the major boatyards and availability is live as shown on our site. A number of smaller operators we work for are however still more manual so full online booking is not yet possible. We do also really like to talk through your holiday with you to ensure that we have offered you the best possible option to meet all of your requirements. We hope you have a fantastic boating holiday. Best wishes, Waterways Holidays.

Posted 8 years ago

“very helpful”

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Posted 8 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews