Waterways Holidays Ltd Reviews

4.9 Rating 4,495 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,495 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXTREMELY HELPFUL! We were booking from NZ and totally confused about routes, timings, etc. They were very helpful, knowledgeable and as I was chatting with a lot of different companies I found that these guys were quick to response, plus they were the only ones to have Chat on-line. That was very useful given that we are in NZ.”

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Posted 9 years ago

“The website was the most user friendly of all of the Broads Holiday websites I used. The customer service staff were very helpful and overall I am very happy with Waterways.”

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Posted 9 years ago

“I found the website very intuitive and straight forward to use. When I spoke to the Staff for the final booking they were very helpful and polite. Nothing seem to be to much hassle for them and they were very patient while I was waiting for friends to come back to me to confirm the booking”

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Posted 9 years ago

“Booked on line, next day a very pleasant, helpful lady rang me to take the deposit. Explained everything and informed me if we needed any more info to just get in touch. Very efficient.”

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Posted 9 years ago

“Excellent customer service, offered lots of good advice on possible routes and attractions of interest. Fantastic !!”

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Posted 9 years ago

“A very easy to use website with lots of information about the boat and cruising routes, the booking process was easy and friendly with very knowledgeable staff. Will definitely recommend to anyone thinking of a boating holiday.”

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Posted 9 years ago

“Very friendly and answered all questions”

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Posted 9 years ago

“The staff were prompt in acknowledging my booking and called back first thing in the morning to confirm booking and take details/deposit payment”

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Posted 9 years ago

“I booked online and someone called back very quickly to go through everything with me and take the deposit. Very friendly, polite and informative. Thank you.”

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Posted 9 years ago

“I spoke with a lovely and very helpful lady over the fone once I checked the internet page. She was extremely helpful and held 2 boats for 3days while I sorted things with my mates as we going on a stag do. Great value for money, great help and great brilliant service. 10/10”

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Posted 9 years ago

“The lady I spoke to about my booking enquiry was very helpful and efficient. I quickly received my confirmation from both the agent and boatyard. Thank you.”

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Posted 9 years ago

“Very helpful and knowledgeable about specific waterways and suggestion to avoid really deep scary locks. Great service and if I needed more info I would not hesitate to phone.”

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Posted 9 years ago

“Quick, efficient, friendly and helpful during phone booking.”

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Posted 9 years ago

“Excellent service, phoned back same day as booking, and on a Sunday. Informative and polite.”

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Posted 9 years ago

“Trudi was fab, lots of info and helped with booking”

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Posted 9 years ago

“A lovely experience enquiring about this break. No answering machine service, a very friendly, helpful lady at the end of the line even after lots of rather silly questions! I reserved the boat online and received a call the next day to confirm our reservation and clarify exactly what we could expect from not only our boat but also gave details of our arrival, departure, area and lots more - an experience rather sought after these days! Thank you”

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Posted 9 years ago

“Website is easy to use and having identified a boat we could hire, contacted the team to clarify a couple of issues. I spoke to Abbie & Gemma who were both extremely courteous helpful and friendly, The subsequent e-mail I received form Trudi explained everything I could possibly need to know Exceleent customer service and I would definitely use Waterways holidays again.”

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Posted 9 years ago

“Booking was so easy!! When my call was returned the agent was so friendly and answered all my questions.”

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Posted 9 years ago

“Polite helpful staff made booking what will be our first boating holiday a pleasure”

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Posted 9 years ago

“SIMPLE AND SMOOTH PROCESS WITH FIRST CLASS SERVICE”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,495 reviews