Waterways Holidays Ltd Reviews

4.9 Rating 4,493 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,493 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Rang me immediately after I applied. Went through bits I might not have thought about. Double checked with the boat company that all my requirements were covered and rang back first thing next morning to confirm it all. Mention to Abbie Bacchus who dealt with it and deserves the praise”

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Posted 9 years ago

“I think I could have done everything on-line but I like to talk to the people I am dealing with. The on-line application/booking information requirements were straightforward and unambiguous and once completed, an acknowledgement was almost immediate. On the 'phone the lady I spoke to was cheerful, informative, easy to talk to and obviously could take a joke (and of course, the money - it was interesting that wasn't an on-line requirement with the booking). Confirmation of everything was received on-line within a few minutes of the monetary transaction being completed (over the 'phone), together with a lot of info about the holiday. Further confirmation came direct from the boatyard together with yet more info about the boat, canal and safety stuff within 24-hours. All-in-all it was really too easy!”

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Posted 9 years ago

“Everything went smoothly with the booking, very pleasant lady who dealt with my booking and nothing was too much trouble.”

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Posted 9 years ago

“Nice friendly staff who understood our needs and offered us the right boat at a good price. Very curtious and efficient which made booking so easy.”

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Posted 9 years ago

“Very easy website to book holiday. Email acknowledging booking received very quickly followed by phone call confirming about half an hour later. Very friendly staff with lots of information too about the boat etc. All in all first class service”

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Posted 9 years ago

“We sent an email and they rang us back within 10 minutes - answered all our questions in detail, took a deposit. Once we'd handed over details, they confirmed withn hours by email.”

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Posted 9 years ago

“Very helpful and knowledgeable.”

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Posted 9 years ago

“Picked the boat we wanted on-line then contacted via email which said the boat would be held for 24 hrs and then ring to confirm the next day. Waterways rang the next day but we missed it so we returned the call and spoke to a very nice lady who talked us through the booking and the boat details and paid our deposit. Also the insurance was included unlike some other company's who add it to the listed cost even when it is compulsory. So all in all very pleased with ease at which we booked our boating holiday. Rita and Larry”

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Posted 9 years ago

“Excellent service very competent staff and very easy to book”

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Posted 9 years ago

“very helpfull”

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Posted 9 years ago

“As a party of first timers (4 adults and 1 dog) I phoned rather than booked on line as i had a few queries regarding type of boat, route etc. Cannot remember the name of the lady I spoke to but she was extremely pleasant and helpful, totally understood our needs. Booking process was easy, small deposit taken and the balance due shortly before we go. Have been sent a couple of confirmation e mails with more details of the boats facilities and a link to a video of what to expect. Particularly liked at the end of the list of suggestions of what to take......." a sense of humour" Our group may not have many boating skills but we have that in bucket loads so rain or shine I'm sure we will have a great time!”

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Posted 9 years ago

“Very efficient, friendly and helpful”

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Posted 9 years ago

“Easy and very friendly booking service. Will review the holiday and hope it will be as good as it looks.”

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Posted 9 years ago

“Excellent customer service. Very impressed . Would recommend .”

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Posted 9 years ago

“Very quick and helpful”

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Posted 9 years ago

“Our boating holiday booking experience went well and only took a few minutes over the phone. The lady who took the booking was very friendly and polite.”

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Posted 9 years ago

“I initially booked the wrong boat, there was no problem at all changing the booking which I thought may be an issue. The lady on the phone was very polite and helpful, all in all very satisfied. Craig”

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Posted 9 years ago

“Very efficient and helpful service, Trudi has been brilliant!! Lesley Nuttall 20/1/16”

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Posted 9 years ago

“Very prompt and helpful.”

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Posted 9 years ago

“A very nice booking experience. The reason for 4 stars and not 5 is due to an old-fashioned fill-in form. Should have been completely online off course”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,493 reviews