Waterways Holidays Ltd Reviews

4.9 Rating 4,501 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

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“I was very impressed with the service on the phone and on the internet. looking forward to my holiday. found the member of staff I spoke to very helpful”

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Posted 11 years ago

“Very helpful and prompt response when asked for. No difficulties so far to date. We are looking forward to another holiday afloat.”

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Posted 11 years ago

“Gemma was lovely, covered all of our questions perfectly and was friendly throughout.”

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Posted 11 years ago

“I telephoned and spoke to Abbi, who was very helpful. We spent some time looking at options and Abbi advised me well as she had plenty of knowledge. Our holiday was booked and all information came through quickly via email. I would definitely recommend Waterways to friends.”

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Posted 11 years ago

“The process was straight forward and easy on line then I got a call the next morning. The lady was very pleasant. The only error was this email which is addressed to Mr Crowe and I am Mrs Crowe!”

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Posted 11 years ago

“The service and information provided were excellent and the conformation sent promptly by email. If I could make one suggestion it would be that there is a place on the booking site that you can specify what time of day you would like to be called to confirm the booking and pay the deposit. I was lucky to be off work when I made the booking but it would have been difficult for me to take a daytime call had I not been. Having said that I found the process easy and informative with a lot of information already well presented on the website.”

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Posted 11 years ago

“Easy to book, friendly and knowledgable staff.”

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Posted 11 years ago

“Easy to use website, very helpful and informative operators when booking by telephone. Quick, efficient and very courteous would certainly use again.”

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Posted 11 years ago

“Straightforward booking system. Very professional staff.”

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Posted 11 years ago

“I was delighted by Abi who made me feel like the only customer who had booked a holiday yesterday. Excellent customer service. Patient and interested!”

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Posted 11 years ago

“Helpful, friendly, efficient.... thanks you”

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Posted 11 years ago

“A very quick response to my enquiry and a very easy booking process. A very welcoming voice on the phone”

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Posted 11 years ago

“Very friendly and helpful”

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Posted 11 years ago

“D”

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Posted 11 years ago

“The staff were very helpful friendly and efficient”

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Posted 11 years ago

“on-line booking was confirmed later that day. Deposit paid with no credit card surcharge. Clear instructions were received by email following confirmation telephone call. A very satisfactory booking experience.”

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Posted 11 years ago

“After submitting the online booking/enquiry form I received a call the following morning to confirm that the boat was reserved. The lady I spoke to was extremely friendly, helpful and knowledgable. She spent some time ensuring that I understood all aspects of the booking and told me all about the area and local facilities. If the hirers and the vessel are up to this standard we will be guaranteed a very positive boating experience. Thank You.”

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Posted 11 years ago

“The lady who booked for us was kind and friendly, very knowledgable I am excited to see what our cruiser is like, if the standard is as good as the service it will be a fabulous holiday :-)”

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Posted 11 years ago

“Great experience all round. Initial information was good. Was able to reserve boats while we got our party and monies together. Like the text service to tell you your reservation is up. Fantastic route information. Trudy has given us a full itinerary! Look forward to the holiday.”

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Posted 11 years ago

“Very friendly staff helpful and easy to sort everything out I'm impressed!”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,501 reviews