Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Tell us how Waterways Holidays Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great booking process. Answered all the questions I had. Very friendly and would happily recommend to others.”

Helpful Report

Posted 9 years ago

“A pleasure to deal with, very friendly and knowledgeable.”

Helpful Report

Posted 9 years ago

“Quick reply to my email on a Sunday.Held dates until I could contact all of my party Pleasant and helpfull when I telephoned I booked”

Helpful Report

Posted 9 years ago

“Site was very good and made boat selection easy, being able to see where the boats are and their layout invaluable. Very quick call back and followup from the team there to my online booking request. Friendly and helpful, with all the preparation materials included. If they could just arrange for the weather to stay mild then will assume Devine connections!”

Helpful Report

Posted 9 years ago

“Excellent. I made a reservation late at night and the following morning I received a phone call from a very polite and knowledgeable lady who completed the booking efficiently”

Helpful Report

Posted 9 years ago

“Lady on phone was lovely very helpful. She explained every thing and answered all questions We are all looking forward to our hols with you next year Thank you”

Helpful Report

Posted 9 years ago

“Easy and straightforward. Quick and efficient.”

Helpful Report

Posted 9 years ago

“Such a very easy and helpful booking system. Nice to see some excellent customer service, after being phoned back to advise of some possible problems on one of the routes from the yard! Fortunately this will not affect our holiday as we are going in the opposite direction.”

Helpful Report

Posted 9 years ago

“Very helpful with the online chat service. Response to the booking request was efficient. Really like the option of sending the funds directly to.their account. Great experience so far! Can't wait for the holiday”

Helpful Report

Posted 9 years ago

“I am not all that internet literate, so was very pleased to have my telephone call answered by the third ring. Trudi was highly professional, thorough and helpful. I have been looking forward to this excursion for more than 25 years and the booking experience made me confident that it will be a positive and memorable experience.”

Helpful Report

Posted 9 years ago

“VERY CLEAR AND PROISICE INFORMATOIN RELAITING TO BOOKING OUR HOLIDAY”

Helpful Report

Posted 9 years ago

“The booking process was quick easy and efficient with knowledgeable helpful and friendly staff. thank you.”

Helpful Report

Posted 9 years ago

“very helpfull”

Helpful Report

Posted 9 years ago

“Abbie was the person I first spoke to, her knowledge was great. She was very helpful, now I just hope we all have a good time”

Helpful Report

Posted 9 years ago

“The lady I spoke to was very nice! I did ask her to look up some to see if there were some cheaper alternatives for us but she only read out more expensive ones so I think there was a lack of understanding... but didn't really matter too much. It wasn't clear to us from the start that fuel (£120) would need to be paid for in advance, nor that the pet would cost £35. So what we thought would be costing £497 plus £45 damager waiver (totalling £542), ended up costing £702!! This was a bit of a shock.”

Helpful Report

Posted 9 years ago

Dear Miss Allen, Thank you for taking the time to give us your feedback on your booking experience. After speaking with my colleague, it would appear that the boat you have confirmed was the best priced option left available in your chosen area of the UK. The fuel cost is paid as a deposit only, and the usage is calculated on your return, and if applicable a refund of the difference will be actioned for you. To clarify, the fuel is only paid up-front if you are within 8 weeks to the holiday. From all of us at Waterways Holidays, we hope you have an enjoyable holiday.

Posted 9 years ago

“informative helpful and answered all questions in great detail”

Helpful Report

Posted 9 years ago

“Excellent and super-friendly, but professional, service.”

Helpful Report

Posted 9 years ago

“Excellent and prompt service.”

Helpful Report

Posted 9 years ago

“Very efficient, and good documentation follow up , especially for us as beginners”

Helpful Report

Posted 9 years ago

“Fantastic knowledge of the canal system without checking on the computer”

Helpful Report

Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews