Waterways Holidays Ltd Reviews

4.9 Rating 4,496 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,496 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quickly replied to my booking query even on a sunday afternoon. Very friendly and effecient. E-mail confirmation received promptly”

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Posted 9 years ago

“The lady that I spoke to was very friendly and polite and provided me with all the initial imformation I needed.”

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Posted 9 years ago

“leslie was very helpful and patient, didn't make me feel i was stupid asking loads of questions and being very fussy on choosing a boat.”

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Posted 9 years ago

“Trudi Dawes was very very helpful. Her replies were prompt,efficient and friendly. Booking was easy .... I am hoping the "experience" will be likewise. Thank you. Kay”

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Posted 9 years ago

“Apart from the noise on the phone (Like a motor boat engine lol) the booking procedure was a piece of cake. Very helpful and accommodating, let's hope the rest of our experience with them is just as good. For those who don't know: You book initially online then a nice lady rings you back next day or day after to complete your booking over the phone. Prior to that though she will email you her number so you can ring them and they specify the hours when to call. It's dead easy and chilled.”

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Posted 9 years ago

“Our original choice was unavailable but Dawn came up trumps with alternatives. We can't wait to go Thanks”

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Posted 9 years ago

“Easy to use website for booking and great follow up call afterwards to confirm all details Efficient, helpful and friendly staff”

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Posted 9 years ago

“I booked my requested dates on line and received a call back within about 15 mins. By the end of the call,the very nice lady on the end of the phone had confirmed all our details took payment and I then received all relevant e mails needed. She also told me to call back anytime if I have any questions. Now that's what I call service !”

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Posted 9 years ago

“Very informative and helpful. Everything explained like what's included and booking procedure.”

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Posted 9 years ago

“The Waterways Holidays website was easy to use and informative. I booked a holiday for next year 2016. The staff during my telephone call was very helpful and knowledgeable about the canal holiday I was booking. I would recommend them to friends to use.”

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Posted 9 years ago

“Booking was so easy, they were so helpful and they called us back very quickly.”

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Posted 9 years ago

“Fairly easy to contact and book online, we would have preferred to have had the option to use Paypal Account for payment, because via our credit card we have been charged extra by our bank here in NZ in bank fees and currency conversion.”

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Posted 9 years ago

“Could not get better service, Every thing was quick and efficient. easily understood. We have received more information the post . Looking forward to seeing you in June. Kind regards Jim and Rae.”

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Posted 9 years ago

“Quick response, good information provided”

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Posted 9 years ago

“This is my first time of going on a canal holiday and Lesley was very accommodating and put me totally at ease. She answered all my questions and was even able to suggest a few things. I am really looking forward to my first experience.”

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Posted 9 years ago

“Very helpful regarding questions about the narrow boat and accomadiation best routs to explore as novice boaters good all round information.”

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Posted 9 years ago

“Excellent service, easy to use website, knowledgeable staff”

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Posted 9 years ago

Dear Miss Hargreaves, thank you so much for taking the time to leave us a review and for your kind comments. We hope that you have a lovely boating holiday - Waterways Holidays

Posted 9 years ago

“Excellent service, very helpful.”

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Posted 9 years ago

Thank you for your very kind review Mr & Mrs Saunders - have a great holiday!

Posted 9 years ago

“very helpful and checked with manager re specific details that were important to us without being asked. thank -you”

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Posted 9 years ago

“I contacted a member of staff to ask some questions which were answered with no hesitation which I liked. The member of staff was very knowledgable about the boats, the area and service. Having received the answers I used them and considered which boat I wished to hire and I telephoned the following day to do so. Once again the member of staff firstly asked me if I had any questions before booking and provided me with the full cost. The booking process was very quick. Well done I look forward to my holiday.”

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Posted 9 years ago

Dear Mr Forrest, Thank you so much for your very kind review. We wish you a very enjoyable boating holiday and please don't hesitate to contact us again if we can assist further. Best wishes - Waterways Holidays

Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,496 reviews