Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A facility on the website to save possible holiday choices to return to and make a final decision select prior to booking would be a great enhancement unless it's already there and I didn't see it. The follow up call from Waterways to finalise the booking was very informative and the operative was very friendly and helpful. Can't wait to go on the holiday having taken a canal holiday this year for the first time.”

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Posted 9 years ago

“The lady who helped me was very clear and calm and very friendly. It was a pleasure to book with her.”

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Posted 9 years ago

“Quick, friendly and so easy to book, without any fuss or problems. If the holiday goes the same Can't wait to have our holiday. something for all the family to look forward to.”

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Posted 9 years ago

“The lady I spoke with was very friendly and helpful she had knowledge of the area we had booked and offered useful advice around our proposed route A very good service from pleasant staff”

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Posted 9 years ago

“The information provided on the website was great and the lady on the telephone was lovely. It would however be easier for the customer if you could pay the initial deposit at the same time as booking.”

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Posted 9 years ago

“Very helpful and made it easy to book my holiday”

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Posted 9 years ago

“Made it easy to pay as they were happy to ring back at convenient times and on different numbers. Very helpful with unusual queries on dogs, transport & facilities.”

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Posted 9 years ago

“Painless, efficient and friendly booking routine. Nice to have somebody who is interested in our holiday plans.”

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Posted 9 years ago

“The whole booking experience was very good and friendly; it was only disappointing that I could not finalise the booking on Sunday as I'd hoped. It was explained on the answerphone that the office was closed because of supporting a regatta and that is understandable, but I'd hoped to get that done at the weekend rather than have to find time at work. Nevertheless, when i did get through it was all done very efficiently and in a friendly manner.”

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Posted 9 years ago

“Website is very userfreindly and Trudi was very helpful - thank you.”

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Posted 9 years ago

“Excellent communication, great advice and very friendly service”

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Posted 9 years ago

“FANTASTIC, FANTASTIC, FANTASTIC. From the moment we stepped into the office until the time we left, we found the staff to be so friendly and helpful, even to the point of giving us some soap when we had forgotten ours; the boat was super clean and met all of our very high expectations. The handover and training was comprehensive and we can't wait to return for another holiday.”

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Posted 9 years ago

“Very friendly and knowledgeable. Very clear on what was included and excluded.”

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Posted 9 years ago

“very happy and pleasant lady helped me book our first boating holiday and gave me some good advice.”

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Posted 9 years ago

“I spoke to Trudi on several occasions and always found her to be most helpful and very professional and friendly”

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Posted 9 years ago

“Extremely pleased with the boat absolutely no problems and a very enjoyable holiday .”

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Posted 9 years ago

“Wonderfully friendly and helpful. It was the easiest ever holiday booking! Thank you.”

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Posted 9 years ago

“Very helpful and informative gentleman on the other end of the phone.”

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Posted 9 years ago

“I was disappointed that by making my reservation it didn't take me to a payment page where I could pay the deposit but presented me with a page informing me someone would be in touch OR I could call in myself. I chose to call in as it had taken us several days to settle on the choice of boat and venue and I wanted to ensure I got my selection secured. I rang and was immediately able to speak to a lovely lady who explained they like to go through the details of the reservation and ensure I had the right holiday before making the booking. It was a very positive experience, we discussed all aspects of the booking, the equipment on the boat and the times for collecting and returning the boat. I was reassured that all my details were correct and we proceeded to pay the deposit. I was told I should have confirmation of the booking by email later that afternoon but in fact the email came through within 10 minutes. A thoroughly pleasant experience and actually being able to discuss things over the phone was more reassuring than entering details onto a web page and clicking 'pay'. I would use waterways holidays again without hesitation.”

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Posted 9 years ago

“Once again, very easy to use. Polite, helpful and informative.”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews