Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast response to booking request. Really friendly helpful staff, answered all questions and made me feel that I wasn't being rushed. A pleasure to do business with.”

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Posted 9 years ago

“Abbie was the person helping me book our holiday, and they were quick to respond to any questions and helped us locate a boat suitable to our requirements. Even though we have about a 9 hour difference in time zones, we were informed as to when to expect a response. Excellent customer service. Thank You”

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Posted 9 years ago

“Found the narrowboat I am looking for using the online portal which was easy to use and gave a good selection of availability. I then telephoned the office spoke to a very helpful operator who made the booking for me. Confirmation came through by e-mail. A good booking experience.”

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Posted 9 years ago

“Fantastic customer service! felt valued and couldn't do enough to ensure my family holiday will be amazing this Easter.”

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Posted 9 years ago

“bonne prise en compte de ma demande (pour un étranger) très réactif problème de langue bravo merci proper consideration of my application (for foreigners) réactif problème language very well done thank you”

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Posted 9 years ago

“The web site was clear and easy to use. Waterways staff were very helpful and explained everything I needed to know. Booking was very easy, and in all was a pleasant experience.”

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Posted 9 years ago

“staff very helpful and friendly”

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Posted 9 years ago

“The staff at Waterways Holidays were so helpful with our recent booking. They were thoroughly professional and well organised, which made the process very easy, and they were very friendly and a pleasure to deal with. We had a very prompt response to our enquiries and the information provided was complete and easy to follow.”

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Posted 9 years ago

“Booking was very easy. Quick response on questions. The payment method could be updated.”

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Posted 9 years ago

“A fast and efficient service. I was called back later on the day of my enquiry, and the booking was confimed.”

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Posted 9 years ago

“It took a while to find my way around the site and decide which trip to take and for how long. We finally decided which craft we liked best. The canal boats are lovely but very long and narrow. Hence the name narrow boat I guess.. We preferred a wider beam so selected a 30 ft long with 12 ft beam cruiser with 4 births this seems roomy enough for two old folks to spend a few days floating along the Norfolk Broads for a weekend. Once the craft was selected the booking form sent off on the internet in the early morning. By 9am I had a reply by phone. A good natured lady talked me through the requirements and details I paid the full amount on the internet with my credit card and that was it. A short while later I received a confirmation email with all the details. If the same efficiency is continued through the handover and training I am sure we will have an unforgettable weekend break.”

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Posted 9 years ago

“First time narrowboater. Dawn was patient, enthusiastic and a fountain of knowledge. She went an extra mile and called me a second time to clarify an issue about bikes. Could not have been more helpful.”

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Posted 9 years ago

“Fast and easy!”

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Posted 9 years ago

“Sat and easy!”

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Posted 9 years ago

“Very helpful and courteous.”

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Posted 9 years ago

“We were assisted by Lesley who we found to be very patient (as this was our first time) very knowledgeable and extremely helpful. We could not have wished for a better booking experience - and if the holiday lives up to the booking experience, we'll be back for more.”

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Posted 9 years ago

“quick and clear response as soon as I sent an enquiry.”

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Posted 9 years ago

“Very friendly staff, lovely to speak to on the phone and very helpful. Would have given a better score but for one thing....the website. It looks unprofessional, dated, unappealing, busy not slick. Just comes across a bit amateurish. (I'm probably a harsh critic as I develop websites for a living) but still...you'd sell more holidays with a decent website. Time for an update.”

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Posted 9 years ago

“Good website, plenty of information and received a prompt follow up call!”

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Posted 9 years ago

“From the very beginning of my queries everybody had been extremely pleasant and helpful, so thank you so much. Absolutely fantastic experience so far. I can't wait to start our holiday! Maria Seaman”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews