Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt response and good communication by the booking representitive who had a good knowledge of the broads and gave some great tips and advice.”

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Posted 9 years ago

“I have onbly booked my holiday and paid a deposit but so far the service has been good. I cannot commnet on the actual quality of the biat and service until i begin my holiday in August.”

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Posted 9 years ago

Dear Mrs Spencer. Many thanks for your kind feedback - we wish you a great holiday.

Posted 9 years ago

“I phoned up to book my holiday rather than use the Internet form and I am so glad I did. My call was answered quickly, the lady was extremely helpful, full,of advice and nothing was too much trouble. An emailed followed with all the extra details and it was a very pleasurable experience. Thank you”

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Posted 9 years ago

“I enjoyed booking a boat with Waterways comoany. Staff was patient while I was choosing a boat, and helped to access information from the website regarding the canal rootes. Staff also adviced on the canal guides available on sale and where it is best to park to return the boat on time.”

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Posted 9 years ago

“A really pleasant booking experience very helpful and a good explanation of the particular boat we were hiring. Would not hesitate to book through Waterways again or recommend to friends.”

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Posted 9 years ago

Thank you Mr & Mrs Hobson for your lovely feedback - we look forward to assisting you find your next boating holiday before too long - have a great time.

Posted 9 years ago

“The staff were very helpful and friendly.”

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Posted 9 years ago

“I made teh booking. BT jarrett. U booking service is very good. I book a lot of trips for travelling and I would say u on a par with booking .com Service is good so keep teh service and business will always flourish. Well done. Hope everything goes smoothly when we get on teh boat. Thanks very much.”

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Posted 9 years ago

Dear Mr Jarrett. Thank you for your lovely review - it is always so good to receive such positive feedback - we wish you a wonderful boating holiday!

Posted 9 years ago

“Booked online and received a nice informative call the next day. The rep answered any questions I had about the boat and seemed to know a lot about the boat I was booking. Very good service, would use again”

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Posted 9 years ago

“Prompt replies to emails and easy to understand information provided.”

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Posted 9 years ago

Dear Mrs Dingle, many thanks for your very positive feedback - we wish you a great holiday!

Posted 9 years ago

“Very straightforward . good web site and helpful telephone call”

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Posted 9 years ago

Dear Mrs Collison, Many thanks for your very kind review - have a great holiday!

Posted 9 years ago

Thank you Mrs Collison - we hope that you have a very enjoyable holiday

Posted 9 years ago

“The booking and confirmation was straightforward and easy. The staff were friendly - which makes a big difference to me especially when booking a holiday - and informative and we felt we could ask anything we liked and they would be only too pleased to answer our queries. We are now really looking forward to our holiday. Thanks”

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Posted 9 years ago

Dear Ms Maze - great to receive such positive feedback - thank you. Have a great holiday!

Posted 9 years ago

“It would have been much more straightforward to have provided all our details on a secure web page connection than providing some of them and then having to receive a form, complete it and resubmit by email or fax. Booking on line is the norm now and I was surprised to book any other way. Other than that, booking was fine.”

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Posted 9 years ago

Dear Mr Atkinson, Many thanks for your feedback which is always really appreciated. The booking form process you describle is currently only used for customers visiting us from overseas (Australia) and we are moving to online payment where supported by your chosen marina. We wish you a fantastic boating holiday from all of us at Waterways Holidays

Posted 9 years ago

“Shining happy people????”

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Posted 9 years ago

Always Happy! Have a great holiday from all of us at Waterways Holidays

Posted 9 years ago

“Gemma took my booking and I asked questions which she answered professionaly. Very pleasant and polite.”

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Posted 9 years ago

“I spoke to two people and found them to be really friendly and very helpful, thankyou”

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Posted 9 years ago

“Easy to place the order on the website and the follow telephone call was quick and easy. Lots of information given - all in all a very pleasant experience.”

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Posted 9 years ago

“Great service five star, Gemma was really helpful and gave me some advice. Every aspect was covered and will definitely use them again in the future. Thanks again looking forward to our trip.”

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Posted 9 years ago

Dear Mr Turner - thank you so much for your very kind review. Have a wonderful holiday - Gemma

Posted 9 years ago

“Helpful, friendly staff, quick reply and confirmation”

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Posted 9 years ago

“All very well done so far”

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Posted 9 years ago

Thank you Mr Longworth - have a great holiday!

Posted 9 years ago

“Slightly old fashioned way of booking on-line. You reserve it on line then they call you back for payment. They have not caught up with on line payment, this would make the booking process much easier as it is not always convenient to talk on the phone and just not up to speed to book holidays in this way. However the 'woman in the office' was very nice, extremely helpful and pleasant to deal with so overall a better than average experience - WEEL DONE!”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews