Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website very informative and details of boats and any hidden costs fully explained. Once booked on line was phoned next day for confirmation and deposit which was followed by confirmation via e-mail with booking reference and then a letter confirming same - very efficient. I hope when we pick up the boat everything will be as professional.”

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Posted 9 years ago

“Very efficient, Online system was easy to follow , even for me (I'm a bit of a dinosaur when it comes to IT). I received a call within the hour of making my online booking , Lesley was very pleasant on the phone and had good knowledge and was able to suggest some good ideas for activities in the area in which we were visiting.”

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Posted 9 years ago

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Posted 9 years ago

“After sending Email one evening I received a telephone response the following morning. Information was clear and precise; what more could I ask for?”

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Posted 9 years ago

“Very freindly, nothing is too much and very correct booking. We we're really pleased with all te help we got from your employee Abbie Bachus. looking forward to our boating holiday”

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Posted 9 years ago

“Very dissappointed that we were not allowed to navigate the London ring. I am experienced boater with VHF license.”

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Posted 9 years ago

Dear Mr O'Connor, many thanks for your review and I fully understand your disappointment at not being permitted to cruise the tidal Thames which would be necessary to complete the Thames Ring. Unfortunately this restriction is a recent ruling by the Port of London Authority and applies to every hire boat. As such, it is completely beyond the control of the boat operator. You can still cruise into the heart of London or North up the Grand Union Canal from the London hire base. The hire boat industry is engaged in negotiations with the PLA and it is hoped that a future agreement can be reached to once again allow hire boats to navigate the section of the Thames between Limehouse Basin and Brentford. I hope that you still enjoyed your trip despite not being able to complete your preferred route And thanks once again for your feedback. Nigel

Posted 9 years ago

“Very helpful, pleasant lady on phone, from finding the right boat to answering all my questions as a virgin boater. Altogether a very positive experience.”

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Posted 9 years ago

“Professional website enabling easy booking of the boat to suit our requirements followed up with a helpful telephone call from a member of staff to discuss suitability. Booking documentation followed by post shortly giving us all necessary information. Very good service and looking forward to our first experience on a canal boat.”

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Posted 9 years ago

“Extremely helpful both times I rang with lots of questions, which were answered knowledgeably and honestly. We have now booked our first barge holiday, confident in our requirements and decisions and we are all excited!”

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Posted 9 years ago

“Simple enough, fast process, good info”

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Posted 9 years ago

“Professional but friendly.Everything explained clearly.Felt happy and satisfied with my booking.”

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Posted 9 years ago

“Booing my holiday was quick and easy. I called the company as I needed to ask a few questions before booking, the person answering the call was brilliant she was chatty and very helpful. I wqish all companies could operate this efficiently Regina Hughes Coventry”

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Posted 9 years ago

“Excellent service with emails to follow up.”

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Posted 9 years ago

“Everything a good website should be. The follow up service was also very good”

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Posted 9 years ago

“It was a pleasure to book my holiday. The lady I spoke to was friendly and precise. I wouldn't hesitate to recommend booking through you, and I look forward to the short break away, with my family, all the more for her kind, yet professional, attention.”

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Posted 9 years ago

“Very friendly and efficient telephone manner.It was made very easy and straight forward to book.”

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Posted 9 years ago

“Very polite and easy. All questions answered and looking forward to a great break on the broads.”

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Posted 9 years ago

“A very simple procedure. I had a couple of questions relating to the booking and I was most satisfied with the attention I received. Sorry it has taken this long to answer but we were about to leave for two weeks in Malta.”

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Posted 9 years ago

Dear Mr Duffy. Thank you for your very kind review. We wish you a very enjoyable boating holiday

Posted 9 years ago

“Very good nice friendly knowledgeable staff”

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Posted 9 years ago

Thanks for your lovely review. Thank you Mr Mason

Posted 9 years ago

“Easy simple no fuss did everything to make it easy. Brilliant”

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Posted 9 years ago

Thank you for your very kind review Mr Smith - have a great holiday!

Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews