Waterways Holidays Ltd Reviews

4.9 Rating 4,496 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,496 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I am very glad that it was so easy to get in touch with you and receive all relevant information. We are looking forward to our narrow boat holiday!”

Helpful Report

Posted 10 years ago

“Lady I spoke to was very helpful and friendly and knowledgeable about the boat I booked.”

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Posted 10 years ago

“Had a very pleasant experience talking to Lesley who phoned me back after what I had thought was an online booking! It would have been much simpler to have been able to do everything online - instead of which you just register your interest and Waterways Holidays phone you back the next day to confirm. You then have to download a further booking form which you have to send to the Boat yard by post enclosing a cheque! As I said, very pleasant but rather archaic and unnecessarily complicated.”

Helpful Report

Posted 10 years ago

Dear Mr Smith. Many thanks for your kind review and feedback which is really appreciated. Just to confirm that a very small number of traditional Broads yacht stations choose to not to accept any form of card payment which we fully understand does make the booking process a little longer. For these few yards that don't acept cards, it is always possible to make an online bank transfer as an alternative to cheque payment. We wish you a very enjoyable sailing holiday.

Posted 10 years ago

“Very friendly, helpful and efficient”

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Posted 10 years ago

“Good website, comprehensive information and easy to navigate. Booked online and receive a prompt response by telephone. Very pleasant staff on the phone, order processed and email confirmation all received swiftly. Stress free :-)”

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Posted 10 years ago

“Very helpful - answered all the questions I needed asked and called back on an alternated date for my convenience, to place the deposit down. Nice people to talk with.”

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Posted 10 years ago

“Great service - I made the booking request one evening after work and the next day I received a phone call and completed the booking and made payment. Quick, efficient and easy. I will recommend you to my friends and family”

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Posted 10 years ago

“I am a complete novice and had lots of questions regarding boating holidays. The booking process was very straight forward and the lady I spoke to on the phone was very helpful.”

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Posted 10 years ago

“Trying to book on line I had clicked the reservation button thinking there would another section to fill out to book a dingy / microwave and found I had already made the booking. Perhaps the form could be clearer( for poor sighted folk like me) indicating you are about to book/reserve the holiday at this point. Otherwise easy to do. The lady who rang us back to take payment was very helpful.”

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Posted 10 years ago

“My husband booked this holiday, does not do computers, but I was with him when he rang and he was very pleased with the way the holiday was sorted.”

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Posted 10 years ago

“Brilliant company. Friendly, efficient and very easy to deal with. We would recommend unreservedly. Thanks for the help we received.”

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Posted 10 years ago

“Very helpful staff and very easy site to use”

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Posted 10 years ago

“I had just 10 minutes whilst waiting for my train and phoned to book the holiday. Trudi was clear and efficient and very helpful. I caught the train!”

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Posted 10 years ago

“Very professional and friendly”

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Posted 10 years ago

“Found the booking experience easy professional and enjoyable with a friendly lady on the phone who was informative and made me feel relaxed and excited for our up coming trip”

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Posted 10 years ago

“I found Nigel very friendly & informative. This will be our first boating holiday and Nigel helped us to decide on suitable canals and explained in detail the boats layout etc... This was one of the main reasons I booked with Waterways. Looking forward to the weekend break.”

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Posted 10 years ago

“It was our first time booking a barge holiday and the website was very easy to follow. Thanks for such a good experience”

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Posted 10 years ago

Thank you Mr Jorgensen, have a great holiday!

Posted 10 years ago

“Easy to book, great knowledge & advice on which boat & where to go. Looking forward to the holiday now :-)”

Helpful Report

Posted 10 years ago

“We were very pleased with the booking experience, we were abroad at the time and had difficulty with contact, eventually we had the pleasure of speaking to Abbie at Waterways Holidays who, in a friendly, professional manner, completed the booking for us.”

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Posted 10 years ago

“I do not like the surcharge for using credit cards. It seems unfair to pass your business costs directly onto me when I do not see the benefit. It was too late in the process to change my mind this time but I would think twice next time. Other than that, your staff were very friendly and helpful.”

Helpful Report

Posted 10 years ago

Dear Mr Durkin, Many thanks for your positive review and thanks also for your feedback regarding credit card surcharges. These surcharges are only charged by some marinas whilst others make no surxcharge. No surcharges apply on any holiday to debit card payments. With anticipated reductions in credit card processing charges by the major card issuers later this year, it is hoped that such charges can be eradicated. We hope that you have a great holiday and thank you again for taking the time to leave us your review.

Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,496 reviews