Waterways Holidays Ltd Reviews

4.9 Rating 4,489 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a complete novice and had lots of questions regarding boating holidays. The booking process was very straight forward and the lady I spoke to on the phone was very helpful.”

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Posted 10 years ago

“Trying to book on line I had clicked the reservation button thinking there would another section to fill out to book a dingy / microwave and found I had already made the booking. Perhaps the form could be clearer( for poor sighted folk like me) indicating you are about to book/reserve the holiday at this point. Otherwise easy to do. The lady who rang us back to take payment was very helpful.”

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Posted 10 years ago

“My husband booked this holiday, does not do computers, but I was with him when he rang and he was very pleased with the way the holiday was sorted.”

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Posted 10 years ago

“Brilliant company. Friendly, efficient and very easy to deal with. We would recommend unreservedly. Thanks for the help we received.”

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Posted 10 years ago

“Very helpful staff and very easy site to use”

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Posted 10 years ago

“I had just 10 minutes whilst waiting for my train and phoned to book the holiday. Trudi was clear and efficient and very helpful. I caught the train!”

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Posted 10 years ago

“Very professional and friendly”

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Posted 10 years ago

“Found the booking experience easy professional and enjoyable with a friendly lady on the phone who was informative and made me feel relaxed and excited for our up coming trip”

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Posted 10 years ago

“I found Nigel very friendly & informative. This will be our first boating holiday and Nigel helped us to decide on suitable canals and explained in detail the boats layout etc... This was one of the main reasons I booked with Waterways. Looking forward to the weekend break.”

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Posted 10 years ago

“It was our first time booking a barge holiday and the website was very easy to follow. Thanks for such a good experience”

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Posted 10 years ago

Thank you Mr Jorgensen, have a great holiday!

Posted 10 years ago

“Easy to book, great knowledge & advice on which boat & where to go. Looking forward to the holiday now :-)”

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Posted 10 years ago

“We were very pleased with the booking experience, we were abroad at the time and had difficulty with contact, eventually we had the pleasure of speaking to Abbie at Waterways Holidays who, in a friendly, professional manner, completed the booking for us.”

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Posted 10 years ago

“I do not like the surcharge for using credit cards. It seems unfair to pass your business costs directly onto me when I do not see the benefit. It was too late in the process to change my mind this time but I would think twice next time. Other than that, your staff were very friendly and helpful.”

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Posted 10 years ago

Dear Mr Durkin, Many thanks for your positive review and thanks also for your feedback regarding credit card surcharges. These surcharges are only charged by some marinas whilst others make no surxcharge. No surcharges apply on any holiday to debit card payments. With anticipated reductions in credit card processing charges by the major card issuers later this year, it is hoped that such charges can be eradicated. We hope that you have a great holiday and thank you again for taking the time to leave us your review.

Posted 10 years ago

“As I sent my booking request late on a Saturday night I called on the Sunday to confirm my booking had been accepted. It had! Yippee!! The person I spoke to was friendly, efficient and very informative and email confirmation followed immediately. Let's hope our holiday works out as good as the booking process. Thank you.”

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Posted 10 years ago

Dear Mr Cheadle - we loved your review - thank you! Have a great holiday!

Posted 10 years ago

“A very professional and complete service.”

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Posted 10 years ago

Thank you Mr Hollett - have a great holiday!

Posted 10 years ago

“Friendly efficient service. Quick and easy.”

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Posted 10 years ago

Thank you for your very kind review Mr Gargrave - have a very enjoyable holiday!

Posted 10 years ago

“The design of the web site made it easy to find a boat that satisfied my criteria and after booking it I received a callback to confirm the details and take a deposit. That call came very quickly and was itself followed up by an email. Altogether, the booking experience was very straightforward and hassle free.”

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Posted 10 years ago

Thank you for your very kind review Mr Banister - have a great holiday!

Posted 10 years ago

“Quick and easy booking process, received a call-back the next morning after booking online.”

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Posted 10 years ago

Thank you Miss Bedford - have a fabulous holiday!

Posted 10 years ago

“Very effiCient & knowledgable. Able to answer all my questions. Was impressed i was able to reserve the boat i wanted. This is the 3rd with waterways holidays & always the same. Excellent ser ice thank you”

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Posted 10 years ago

We're delighted that you chose to book with us for a third time Mr Wright and thank you for your lovely review. Hope you enjoy your boating holiday again and look forward to assisting you again in the future.

Posted 10 years ago

“The online booking was straightforward and we were contacted the following day by phone and advised that the booking was confirmed. As we were within 8 weeks of the holiday we paid the total cost by credit card over the phone and then received email confirmation from the boatyard later that day. The written confirmation arrived by post a couple of days later. All in all very efficient and a cost saving as well!!”

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Posted 10 years ago

Thank you for your very nice review Mr Griffiths - have a wonderful holiday!

Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,489 reviews