Waterways Holidays Ltd Reviews

4.9 Rating 4,500 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good. Quick and efficient. Very pleasant chap”

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Posted 11 years ago

“LOVELY HOLIDAY, easy booking, great service, will do again!”

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Posted 11 years ago

“Quick easy and friendly”

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Posted 11 years ago

“Overall very good - clear and patient explanation for a novice like me who has never been on a boating holiday. Thank you for being so patient and helpful”

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Posted 11 years ago

“Spoke to a very knowledgeable, helpful and pleasant lady called Trudy when I called - as a result I made a booking ! Thank-you Waterways Holidays !”

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Posted 11 years ago

“Very profesional and pleasent, Only negative was the confermation booking form. I was unable to edit/add my details I had to print and use snail mail.”

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Posted 11 years ago

“Excellent and prompt confirmation of order and a very helpful and friendly person who confirmed the booking.”

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Posted 11 years ago

“What you appear to lack: 1. An infuriating answer machine with a plastic voice that is guaranteed to send callers in ever decreasing circles before you get to speak to a real person. 2. Irritating musical jingles to keep you frustrated while you are connected to someone who then makes sure that you listen to the same track again.....and again....... until you are connected to someone who still can't deal with your needs. What you appear to have: 1. Sufficient staff to make sure that calls are picked up promptly 2. Staff who have the geographic and product knowledge to deal with questions. 3. Good interpersonal skills and telephone manners Well done: Lesley, Gemma, Abi and Dawn”

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Posted 11 years ago

Dear Moorhouse. Many thanks for your very kind review which initially got us a bit worried with all the things you felt we lack but then made us smile when we realised these were the things that you were pleased we lacked! Thank you for booking with us and we wish you a great holiday - from all of the Waterways Holidays team.

Posted 11 years ago

“The reply to my e mail enquiry was prompt and helpful The follow up information was clear and pointed out items I needed to consider about the characteristics of the boat. They were happy to let me think about it-not pushy-but I booked there and then Great service as a first time boater.”

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Posted 11 years ago

“Excellent customer service can't praise highly enough, very friendly, helpful and knowledgeable no question about recommending to others”

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Posted 11 years ago

“Very helpful and informative.will definitely use this site again.”

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Posted 11 years ago

“excellent experience made so simple by the lady on the phone. calling back to make sure that i had everything i needed for the break. love the broads and being the first time we have booked with your company,it will certainly not be the last. thank you. bill wallace”

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Posted 11 years ago

“The staff were very friendly and helpful and emailed me a list of boats available on the dates we required. The booking process was quick and easy and I would definitely book through them again.”

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Posted 11 years ago

“Customer service was excellent, received a call to discuss my booking within hours on bank holiday weekend. Very friendly and helpful-hoping the rest of the holiday goes as well as the initial booking!”

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Posted 11 years ago

“We wanted to speak to a person because this will be our first hire. We had many questions that Nigel answered. We were reassured that we could manage. Process was smooth and efficient.”

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Posted 11 years ago

“Online booking was simple and straight forward. I was called the following day and all the details were confirmed and the deposit taken. this was followed by emails containing the receipt and booking details including the date and secure link to make the final payment .”

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Posted 11 years ago

“All my questions answered clearly and promptly. I was made to feel welcome and cared for by the very helpful and friendly staff, both on the online chat facility and on the phone when booking .... Thank you. :-)”

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Posted 11 years ago

“we were looking for advise on a last minute short break and wanted a picturesque route. The advisor was very helpful and knowledgeable and we saved 30% on boat hire with the Spring offer. Very professional and efficient booking - looking forward to the break!”

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Posted 11 years ago

“Excellent service. Phone call within fifteen minutes of email. Excellent customer service rep.”

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Posted 11 years ago

“Although we haven't seen the boat yet and we therefore can't make any comment on it, if it's as good as Dawn was helpful we will be well pleased.”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,500 reviews