Waterways Holidays Ltd Reviews

4.9 Rating 4,500 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The one drawback is not (I think) seeing availability, and hence immediate booking”

Helpful Report

Posted 11 years ago

Dear Mr Bratcher, Thank you for your feedback. The website www.waterwaysholidays.com only shows available holidays and is linked to the back office booking system. We are pleased to have been able to book you on your first choice of boat for your chosen date. We wish you a fantastic holiday, Waterways Holidays

Posted 11 years ago

“Easy, enthusiastic response, good info. Better than anticipated!”

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Posted 11 years ago

“very smooth booking process and paperwork arrived promptly.”

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Posted 11 years ago

“when i booked it on line, they rang me back witih 3 hours and 2 days later got all the paperwork.”

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Posted 11 years ago

“well so far only booked but not experienced , but I have to say when booking the staff could not have been more helpful or kind . Explained down to the last detail the expectations and even the local shopping areas. If the holiday is a fraction of the service then I am well impressed”

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Posted 11 years ago

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Posted 11 years ago

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Posted 11 years ago

“Disapointed that our original choice was unavailable due to an incident with the boat which has put it out of commision for the season. The boat should have been withdrawn from your advertising for such an extended period of unavalabilty. You offered an alternative vessel based on our original choice, however it was fortunate that I carfuilly checked the alternative offered as there was no option for 240v which was a key descision on our original choice. Had we arrived for our holiday to find the 240v was not available on the alternative offered we would have had no option other than to abort our holiday which would no doubt have led to a very ugly dispute.”

Helpful Report

Posted 11 years ago

Dear Mr Causon, Thank you for taking the time to leave a review. I am pleased to confirm that the alternative boat you have booked with us, Lydia, has a 240V supply as requested. We wish you a very enjoyable boating holiday, Waterways Holidays.

Posted 11 years ago

“Excellent service, lady on the phone couldn't have been more helpful. Hope my holiday is just as good.”

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Posted 11 years ago

“A good booking experience a pleasant and helpful member of the booking staff”

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Posted 11 years ago

“Staff very knowledgeably and helpful having used the boats themselves. Waterways Holidays act as agents for the boat owners”

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Posted 11 years ago

“As we are novices, we particular appreciated the very kind assistance and advice that we received from an extremely helpful gentleman when we telephoned the office on Monday. We can only hope that the Boat and the Holiday matches up to that standard.”

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Posted 11 years ago

“Excellent service. Everything explained clearly, politely and efficiently. Can't think of a way it could have been better. Well done.”

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Posted 11 years ago

“Very helpful”

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Posted 11 years ago

“Easy and quick!! Excellent service, couldn't of asked for more...”

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Posted 11 years ago

“Very prompt, friendly and helpful service - even on a bank holiday weekend!”

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Posted 11 years ago

“So unusual to receive a phone call rather than just an email to confirm confirmation. The lady who called was very knowledgeable and helpful and gave us a lot of useful information.”

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Posted 11 years ago

“Fantastic service. Thank you Nigel Richards!”

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Posted 11 years ago

“Information online was very good and finding availability was surprisingly easy. But even more impressive was how quickly the booking was confirmed by a telephone call from your office. Very helpful and efficient.”

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Posted 11 years ago

“Booking was easy, quick & efficient. An email was recieved by return and a confirmation by Mail a few days later.”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,500 reviews